Kitchen & Bedroom Surveyor

Wren Kitchens; Shrewsbury; On-site; GBP 37,000; Full time

Job summary

Wren Kitchens is seeking a dedicated kitchen surveyor to join their team. This role involves conducting customer surveys and ensuring high-quality service delivery. With excellent opportunities for personal development and a supportive company culture, this position is ideal for individuals passionate about customer service and achieving results.

Benefits

Staff discount after 1 year

Free annual eye tests

Excellent training scheme

Business vehicle and fuel card provided

25 holiday days plus bank holidays

Qualifications

• Strong attention to detail and error-checking skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Conduct expert surveys of customers' kitchens for accurate design.
• Maintain exceptional customer journey by providing outstanding service.
• Support the showroom team to reduce errors and improve planning.

Skills

Attention to detail

Excellent communication

Organizational skills

Problem solving

Computer skills

Education

Full UK manual driving licence

Tools

CAD software

Job description

About The Role

The basic salary for this role is £28,250 plus a quarterly bonus of up to £2,000, meaning you can earn up to £36,250 annually.

Main Responsibilities:

1. 40 hours on rota basis, including some evenings and weekends
2. Conduct expert surveys of customers' kitchens, ensuring accurate measurements for the design process
3. Record all information electronically in line with GDPR
4. Maintain an exceptional customer journey by providing outstanding service, top-quality surveys, and great communication to customers
5. Support the showroom team to improve planning skills, provide feedback, and reduce errors within the business
6. Ensure high-quality plans by auditing in advance of order/delivery, providing feedback to develop designers’ skills

In addition to other duties, as a responsible person, you must ensure that you have read, understood, and adhere to policies and procedures related to Health and Safety, as outlined in the Integrated Management System (IMS) Responsibilities document.

What Wren offers:

1. Staff discount on purchasing a kitchen after 1 year's continuous employment
2. Free annual eye tests and a contribution to new glasses
3. Great personal development and internal promotion prospects - fantastic career progression
4. Excellent training scheme
5. High-quality IT equipment/software, including our in-house CAD system
6. Business vehicle, fuel card, equipment, and uniform provided
7. 25 holiday days plus bank holidays

About You

Essential Skills and Knowledge:

1. Full UK manual driving licence
2. Excellent attention to detail and error-checking skills
3. Highly organised, able to manage own time and multitask
4. Excellent communication skills—both written and verbal
5. Process-driven and analytical, working efficiently
6. Ability to provide excellent service and expert knowledge to customers
7. Problem solver, willing to think outside the box with a positive attitude
8. Strong computer skills and confidence in learning new software

Desired Skills and Knowledge:

1. Previous experience conducting home measures/surveys
2. Experience using CAD or planner software
3. Knowledge of kitchen installation and legislation
4. Knowledge of plan checking or error checking
5. Previous experience in the kitchen industry

Applicants will be subject to a basic criminal record check from the Disclosure & Barring Service before appointment. A criminal record does not necessarily disqualify a candidate; each case will be assessed individually based on the offence's nature and relevance.

About The Company

Wren Kitchens is passionate about kitchens and about our people! We have achieved milestones such as opening over 100 showrooms, launching in the USA, and winning multiple awards, including the UK’s Number 1 place to work!

This success is thanks to our team, the Wren family, who inspire us to push limits and make a difference. With our growth, we are looking for incredible individuals to join us and continue our success story!