Kitchen & Bedroom Surveyor

Wren Kitchens; Manchester; On-site; GBP 27,000 - 36,000; Full time

Job summary

A leading kitchen retailer is seeking a customer-focused surveyor. In this role, you'll conduct expert surveys, ensuring precision in designs while delivering exceptional service to customers. The position offers a competitive salary, a quarterly bonus, and numerous benefits including training, staff discounts, and a business vehicle.

Benefits

Staff discount on kitchen purchases

Free annual eye tests

Excellent training scheme

Business vehicle and fuel card

25 holiday days plus bank holidays

Qualifications

• Strong attention to detail and error checking skills.
• Excellent written and verbal communication skills.
• Ability to provide excellent service and expert knowledge.

Responsibilities

• Conduct expert surveys of customers' kitchens.
• Maintain exceptional customer journey through outstanding service.
• Support the showroom team to improve planning skills.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Computer skills

Education

Full UK manual driving licence

Tools

CAD software

Job description

About The Role

The basic salary for this role is £27,500 plus a quarterly bonus of up to £2,000, meaning you can earn up to £35,500 annually.

Main Responsibilities:

1. 40 hours on rota basis, including some evenings and weekends
2. Conduct expert surveys of customers' kitchens to ensure accurate measurements for the design process
3. Record all information electronically in line with GDPR
4. Maintain an exceptional customer journey by providing outstanding service, top-quality surveys, and great communication to customers
5. Support the showroom team to improve planning skills, provide feedback, and reduce errors within the business
6. Ensure high-quality plans by auditing in advance of order/delivery, providing feedback to develop designers’ skills
7. Adhere to policies and procedures related to Health and Safety as outlined in the Integrated Management System (IMS) Responsibilities document

What Wren offers:

1. Staff discount on purchasing a kitchen after 1 year's continuous employment
2. Free annual eye tests and a contribution to new glasses
3. Great personal development and internal promotion prospects
4. Excellent training scheme
5. High-quality IT equipment/software, including our in-house CAD system
6. Business vehicle, fuel card, equipment, and uniform provided
7. 25 holiday days plus bank holidays

About You

Essential Skills and Knowledge:

1. Full UK manual driving licence
2. Excellent attention to detail and error checking skills
3. Highly organised, able to manage own time and multi-task
4. Excellent written and verbal communication skills
5. Process-driven and analytical, able to work efficiently
6. Ability to provide excellent service and expert knowledge to customers
7. Problem-solving skills with a positive attitude
8. Strong computer skills and confidence in learning new software

Desired Skills and Knowledge:

1. Previous experience conducting home measures/surveys
2. Experience using CAD or planner software
3. Knowledge of kitchen installation and legislation
4. Knowledge of plan checking or error checking
5. Previous experience in the kitchen industry