Kitchen & Bathroom Design/Sales Consultant

Wickes; West Midlands; On-site; GBP 21,000 - 34,000; Full time

Benefits offered by this job

Uncapped commission

Training programme

Mentor support

Flexible working

35 days leave

Pension scheme

Colleague discount

Save-as-you-earn

Discount platform

Job summary

Wickes in the West Midlands is seeking a Kitchen and Bathroom Design Consultant to guide customers from the showroom conversation to home installation, turning ideas into practical spaces. You’ll lead design discussions, present concepts and ensure customer satisfaction throughout the journey.

You’ll use design tools, maintain showroom standards and work with customers on space and budget, supported by extensive training and an uncapped commission structure.

Qualifications

• Customer-focused and able to listen to understand needs.
• Sales-driven with a consultative approach to achieve targets.
• Creative thinker who can translate ideas into designs.
• Calm, confident under pressure and capable of guiding customers.
• Organised, proactive and able to manage multiple tasks.

Responsibilities

• Deliver Wickes customer journey in-store, virtually or at home with high attention.
• Convert prospects into customers by finding space- and budget-appropriate solutions.
• Create inspiring designs using our tools and present refined ideas with customers.
• Maintain showroom displays and uphold high standards.
• Keep customers updated and communicate progress clearly.
• Follow policies including GDPR, finance and health & safety.

Skills

Customer-focused

Sales driven

Creative

Calm and confident

Organised and proactive

Industry savvy

Driving licence

Tools

AutoCAD

Photoshop

Job description

The role

If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant. You’ll help customers design and create spaces that make a real difference in their homes. From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care.

The role

If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant. You’ll help customers design and create spaces that make a real difference in their homes. From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care.

Your Responsibilities

• Deliver our full Wickes customer journey: whether it’s in-store, virtual, or at a customer’s home, you’ll treat every customer with the same attention.
• Turn prospects into customers finding the best solutions for our customers' space and budget. You’ll also be proactive in generating leads within your showroom.
• Create inspiring designs using our design tools, presenting and refining ideas in collaboration with customers.
• Look after your showroom maintaining displays and keeping up our high standards.
• Stay organised and proactive keeping our customers updated and always communicating progress clearly.
• Stay compliant with all company policies and regulations including finance, GDPR, and health & safety.

About You

• You’re customer-focused: you’re a great listener who enjoys helping customers and building trusted relationships.
• You’re sales driven and results-minded: you’re experienced in consultative selling and are motivated to achieve and exceed sales targets while doing what’s right for our customers.
• You're creative and practical: you can see the possibilities in a space and know how to make ideas work.
• You’re calm and confident: you handle challenges with professionalism and keep things moving forward.
• You’re organised and proactive: you take ownership, stay on top of details, and get things done.
• You’re industry savvy: you keep up to date with the latest trends and understand your local market
• Some experience of using design tools would be desirable, however a working knowledge of similar tools such AutoCAD or Photoshop would be an advantage.You will also need a valid UK driving licence and access to a vehicle as you’ll visit customers at home.

Why join us

We’ll give you the tools, training and support to do your best work.

• Competitive salary plus uncapped commission (including guaranteed commission during your training period)
• Comprehensive 7-week training programme where you’ll learn about our products, our design tools and our customer sales journey
• Dedicated mentor support for your first 9 months
• Competitive colleagues benefits
• Flexible working options
• Up to 35 days of annual leave including Bank Holidays
• Defined Contribution Pension Scheme up to 10% dependent on length of service
• 20% colleague discount
• Save-as-you-earn and cashback health schemes
• Access to a discount platform for retailers, gyms and more

About Us

At Wickes, we believe everyone deserves a home they can feel proud of and we’re helping our customers create spaces that work beautifully. We’re a team of genuine, hard-working people and we care about making a difference. We’re proud of our products and in helping customers turn design ideas into reality.

If you’re passionate about design, know how to offer great customer service, and are motivated by doing your best work every day, you’ll fit right in.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.