Kitchen & Bathroom Design/Sales Consultant

Wickes; Newport; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working options

35 days annual leave including Bank/H

Pension scheme up to 10%

Save-as-you-earn

Discount platform for retailers, gyms,

Job summary

Wickes in Newport is seeking a Kitchen and Bathroom Design Consultant to guide customers from initial showroom discussion through to home installation. You’ll help clients design spaces, discuss budgets, and use design tools to present ideas, delivering a full customer experience.

You’ll work in-store or in customers’ homes, build relationships, generate leads, keep displays up to date, and stay compliant with GDPR and health & safety rules.

Qualifications

• Strong customer focus and ability to build trusted relationships.
• Consultative selling experience with target-driven mindset.
• Creative and practical design mindset to realise client ideas.
• Organised, proactive with attention to detail.
• Valid UK driving licence and access to a vehicle.

Responsibilities

• Deliver full Wickes customer journey in-store, virtual, or at home.
• Turn prospects into customers by offering best space/budget solutions and generate showroom leads.
• Create inspiring designs using design tools and present/refine ideas with customers.
• Maintain showroom displays and uphold high standards.
• Stay organised, keep customers updated, and communicate progress clearly.
• Adhere to company policies including GDPR and health & safety.

Skills

Customer-focused

Sales driven

Creative

Calm under pressure

Organised

Industry savvy

Tools

AutoCAD

Photoshop

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 39

Descriptions & Requirements

Helping the nation feel house proud.

The role

If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant. You’ll help customers design and create spaces that make a real difference in their homes. From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care.

You’ll take the time to understand what matters to them, offer product advice, and use your design knowledge to bring their ideas to life. Every project is unique and every project matters. You’ll own the full customer experience from start to finish.

Your responsibilities

• Deliver our full Wickes customer journey: whether it’s in-store, virtual, or at a customer’s home, you’ll treat every customer with the same attention.
• Turn prospects into customers finding the best solutions for our customers' space and budget. You’ll also be proactive in generating leads within your showroom.
• Create inspiring designs using our design tools, presenting and refining ideas in collaboration with customers.
• Look after your showroom maintaining displays and keeping up our high standards.
• Stay organised and proactive keeping our customers updated and always communicating progress clearly.
• Stay compliant with all company policies and regulations including finance, GDPR, and health & safety.

About you

• You’re customer-focused: you’re a great listener who enjoys helping customers and building trusted relationships.
• You’re sales driven and results-minded: you’re experienced in consultative selling and are motivated to achieve and exceed sales targets while doing what’s right for our customers.
• You're creative and practical: you can see the possibilities in a space and know how to make ideas work.
• You’re calm and confident: you handle challenges with professionalism and keep things moving forward.
• You’re organised and proactive: you take ownership, stay on top of details, and get things done.
• You’re industry savvy: you keep up to date with the latest trends and understand your local market
• Some experience of using design tools would be desirable, however a working knowledge of similar tools such AutoCAD or Photoshop would be an advantage.You will also need a valid UK driving licence and access to a vehicle as you’ll visit customers at home.

We’ll give you the tools, training and support to do your best work.

• Comprehensive 7-week training programme where you’ll learn about our products, our design tools and our customer sales journey
• Dedicated mentor support for your first 9 months
• Flexible working options
• Up to 35 days of annual leave including Bank Holidays
• Defined Contribution Pension Scheme up to 10% dependent on length of service
• Save-as-you-earn and cashback health schemes
• Access to a discount platform for retailers, gyms and more

About us

At Wickes, we believe everyone deserves a home they can feel proud of and we’re helping our customers create spaces that work beautifully. We’re a team of genuine, hard-working people and we care about making a difference. We’re proud of our products and in helping customers turn design ideas into reality.

If you’re passionate about design, know how to offer great customer service, and are motivated by doing your best work every day, you’ll fit right in.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .