Kiosk Supervisor

Norwich City Football Club; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local sports club in Norwich seeks a Kiosk Supervisor to oversee kiosk operations during matchdays. Responsibilities include leading a team, ensuring service quality, and compliance with food hygiene regulations. Ideal candidates will have strong leadership and communication skills. This position is casual and hourly-paid, allowing flexible working hours on matchdays, with training provided for interested candidates.

Benefits

Competitive rates of pay

20% discount in all Club shops

Training in other catering skills

Qualifications

• Experience in a supervisory role or leadership skills.
• Ability to motivate and mentor team members.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver excellent food and drink service in a fast-paced environment.
• Supervise and lead a team of catering assistants.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Communication skills

Customer service

Team management

Tools

Epos system

Job description

Norwich City Football Club is looking to recruit a Kiosk Supervisor to work in our stadium kiosks on first team matchdays.

As the role involves the sale of alcohol candidates must be aged 18 and over.

Natural leadership skills are essential; experience is preferred but full training will be provided.

Our matchdays are usually on Saturdays, with some weekday evening and Sunday matches.

A typical shift is approximately 5 hours depending on the game and kiosk size. This is a casual, hourly paid position.

If you would like the opportunity of providing excellent service, meet new people and ‘earn a bit extra’ come and join our winning team.

In our kiosks you will be responsible for:

• Deliver an excellent level of food, drink and bar service in a fast-paced environment. Ensuring customer expectations are met and exceeded at every opportunity.
• Supervising and leading a team of between 4 and 18 catering assistants. Including professionally addressing basic performance and development needs.
• Manage the speed of service to achieve key time frame targets: kick off time and half time. Ordering hot food within set time frames, ensuring the kiosk if fully stocked for half time.
• Compliance with Food Hygiene regulations, Health and Safety regulations, Manual Handling guidelines and Licensing laws.
• Preparing the kiosk and team for the busy half time service.
• Ensuring the kiosk is cleaned to the highest standard and stock is correctly rotated.
  
  

You will have:

• Experience in a supervisory role or natural leadership skills.
• The ability to be a role model for casual staff; pride in your appearance leading by example in delivering our Carrow Road brand standard, whilst demonstrating the Clubs values and behaviours.
• A positive can-do attitude with the ability to motivate and mentor team members.
• A resilient, calm and confident approach to working in a fast-paced environment.
• The ability to use the Epos system and authorise staff hours using a dedicated App.
• A practical, organised approach to achieving tasks within a tight timeframe.
• Excellent communication and interpersonal skills.
  
  

What you will get in return:

• Competitive rates of pay.
• 20% discount in all Club shops.
• The opportunity to train in other catering skills and work non matchday events.
• If it’s additional ‘top up’ work to your existing job, then we can provide flexible working hours in a unique working environment.
  
  

If you would like to soak up the atmosphere and buzz of a first team matchday please apply.

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.