Kingston Store Crew

TN United Kingdom; Kingston upon Thames; On-site; GBP 20,000 - 25,000; Part time

Job summary

An established industry player seeks enthusiastic Store Crew members to join their team in Kingston. This role is perfect for those who enjoy engaging with customers and providing top-notch service. As the face of the business, you will create memorable experiences for customers while supporting store operations. With a focus on equality and inclusion, this company values a positive work environment. Enjoy benefits like 25 days of holiday, a monthly discount allowance, and access to wellness resources. If you have a passion for customer service and teamwork, this opportunity is ideal for you.

Benefits

25 days holiday plus bank holidays

Monthly discount allowance

Access to Perkbox for discounts

Learning resources via THRIVE platform

Dental insurance (employee-funded)

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave based on service

Enhanced family leave policies

Qualifications

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and thank customers warmly, ensuring they have a memorable experience.
• Provide exceptional service, helping customers find products suitable for them.

Skills

Customer Service

Communication Skills

Team Player

Time Management

Initiative

Job description

Job: Store Crew

Location: Kingston

Job Type: Permanent, Part-time (8-hours)

About Us

For over 30 years, we¿ve travelled, we¿ve laughed, we¿ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through our clothes, activities, and values. We are Made for Life.

Equality and inclusion isn¿t just an aspiration but a standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. Your attentiveness and interest in our customers' needs will help you learn about our products to assist them effectively.

Role Responsibilities

1. Greet and thank customers warmly, ensuring they have a memorable experience.
2. Provide exceptional service, helping customers find products suitable for them both in-store and across our channels.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries, stock replenishment, and shop floor setup.
5. Maintain shop cleanliness and organization.
6. Stay updated on company promotions and activities.
7. Support floor moves, sale setups, and launches.
8. Follow all company policies and GDPR procedures.

Competencies

1. Deliver excellent customer service focused on customer satisfaction.
2. Show passion and enthusiasm for the FatFace brand, embodying our values.
3. Align with the company's social and environmental mission, actively supporting initiatives.
4. Provide a genuine, authentic approach to customer interactions.
5. Demonstrate integrity, interest in others, and respect for team members.
6. Engage actively in team activities and embrace opportunities.
7. Use humor appropriately to build relationships and tailor approaches per interaction.
8. Promote multichannel shopping options proactively.
9. Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management.

Experience

1. Experience in customer service is desirable but not essential.
2. Excellent interpersonal and communication skills.
3. Positive attitude and ability to work under pressure.
4. Initiative-taking and self-direction.
5. Team player with good time management skills.

Benefits

1. 25 days holiday plus bank holidays.
2. Monthly discount allowance.
3. Access to Perkbox for discounts, wellbeing, and more.
4. Learning resources via THRIVE platform.
5. Dental insurance (employee-funded).
6. Pension scheme.
7. 24/7 EAP support.
8. Sick pay allowances.
9. Sabbatical leave based on service.
10. Enhanced family leave policies.
11. Refer-a-friend scheme.