Kingston Crew Team Lead (Part-Time)

FATFACE; Kingston upon Thames; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an established industry player as a Crew Team Leader, where you'll inspire your team to deliver exceptional customer service and maintain store standards. This role emphasizes leadership, teamwork, and a commitment to creating a positive shopping experience. With a focus on personal growth and development, you'll have access to a wealth of learning resources from day one. The company values inclusivity and sustainability, making it a great place to work. If you're passionate about retail and ready to make a difference, this opportunity is for you!

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox discounts

Learning management system access

Dental Insurance

Pension scheme

EAP support

Sick pay allowances

Sabbatical leave

Enhanced Family Friendly policies

Qualifications

• Proven ability to lead a team and deliver exceptional customer service.
• Experience in POS management and meeting deadlines.

Responsibilities

• Provide exceptional service and resolve customer issues effectively.
• Ensure compliance with policies and manage store operations.

Skills

Team Leadership

Customer Service

POS Management

Interpersonal Skills

Time Management

Job description

Who are we?

For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.

Role Overview:

As Crew Team Leader, you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team, and ensuring we always deliver the best service.

Role Responsibilities:

• Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
• Resolving all customer issues effectively at store level in a timely and positive manner.
• Efficient and attentive service at the tills processing POS (point of sale transactions) and thanking customers.
• Building loyalty and 'Customers for Life' through opt-in at the POS.
• Ability to delegate and demonstrate tasks to team members alongside the day-to-day running of the store.
• Understand the commercial aspects of the retail business e.g., reading reports, analysing data, and making decisions.
• Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping, and seasonal launches or sale set-ups.
• Safeguard the business through ensuring full compliance of policy, procedure, loss prevention, and health & safety in the absence of management.
• Keeping up to date with company product, activity, and promotions and implementing changes when required.

Role Competencies:

• Proven ability to successfully lead a team; viewed as a leader among peers.
• Experience in a customer service environment is essential.
• Proven experience with POS management, daily banking procedures, and meeting deadlines.
• Excellent interpersonal, organisation, and communication skills.
• Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
• Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory.
• Team player - embracing every opportunity to be part of what’s going on.
• Great time management.
• Demonstrates passionate commitment to the brand.

Benefits of working with us:

• 25 days holiday plus bank holidays (pro rata).
• Generous monthly discount allowance.
• Perkbox - our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc.).
• THRIVE - Our learning management system - access from day one with 1000s of pieces of learning.
• Dental Insurance (employee funded).
• Pension scheme.
• EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support.
• Sick pay allowances.
• Sabbatical leave in line with service.
• Enhanced Family Friendly policies i.e. Maternity Leave.
• Refer a friend scheme.

If this sounds like the opportunity for you, then apply today!