Kingston Council - Quality Assurance Consultant

Eurotoner; Staines-upon-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a candidate to lead the development of a Quality Assurance Board and Framework for Adult Social Care operations. This role involves providing insights into the effectiveness of operational practices, ensuring quality assurance, and shaping improvement priorities based on user feedback. The candidate will work collaboratively with various stakeholders to develop thematic reporting and understand the needs of diverse user groups. If you are passionate about enhancing care quality and driving improvements, this opportunity is perfect for you.

Responsibilities

• Develop a Quality Assurance Board for Adult Social Care operations.
• Ensure quality of practice and report on customer journeys in ASC Operations.

Job description

They are seeking a candidate to support with the development of a Quality Assurance Board and Quality Assurance Framework for Adult Social Care operations.

This candidate will develop and establish a board that will seek to:

1. Provide intelligence and performance relating to the effectiveness of ASC Operational practice in meeting statutory duties.
2. Provide assurance of the quality of practice.
3. Ensure the views of people drawing on care and support and their carers shapes improvement priorities.
4. Develop thematic reporting into the board relating to various areas, including complaints, ombudsman etc., working in partnership with relevant colleagues.
5. Ensure service level reporting on waiting lists.
6. Report on the effectiveness of customer journeys in ASC Operations such as D2A, Transitions, Sensory etc.
7. Better understand the needs of the user cohort and intelligence that supports understanding of hard to reach groups or those experiencing inequalities.

If you are interested in this position, please send your updated CV in the first instance.