Kingston Care Controller

Hull City Council; Hull and East Yorkshire; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Competitive salary

LGPS pension

23 days annual leave + 8 publichols +

Three extra days off (May/August/Dec)

Job summary

Hull City Council is recruiting for a Part Time Permanent role to operate the central control alarm system on a 24-hour shift, supporting users to remain independent at home and assisting with assistive technology installations.

The post involves safeguarding vulnerable people, maintaining records, and providing clerical support to the Sheltered Housing Service, with DBS disclosures required if applicable and a commitment to health and safety policies.

Qualifications

• Operate the central control alarm system on a 24-hour shift basis to respond to users and maintain independence at home
• Maintain records and statistics of calls and actions taken
• Provide clerical support for the Sheltered Housing Service and assist customers and organisations

Responsibilities

• Promote and safeguard welfare of vulnerable people in line with safeguarding policies
• Take appropriate action including emergency services and care agencies when required
• Keep systems and databases up to date to maximise service benefits
• Provide regular contact to Lifeline customers and ensure effective sensor alerts responses
• Manage equipment programming and stock control to optimise council resources
• Comply with Health & Safety responsibilities and corporate policies

Job description

Job Details

Number of Vacancies: 1
Time Type: Part time
Worker Type: Regular
Proposed Interview Date: Friday, December 4, 2026
Hours of Work: 21
Hiring Manager: Maureen Cook
Contact Number: 01482 613361

Job Description Summary: This is a Part Time Permanent Post If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered "protected" in line with filtering rules for DBS checks.

ROLE AND PURPOSE: To operate the central control alarm system on a rotation 24-hour shift basis to ensure that an efficient and professional response to the needs of users of the system is maintained to enable them to maximise their independence in the community and remain in their own homes. To assist and support the service in the promotion, development, and installation of assistive technology products

Principal Accountabilities

• To promote and safeguard the welfare of vulnerable people/vulnerable adults in accordance with the Council’s Safeguarding policies and procedures
• Take appropriate action as required which may result in summoning the emergency services, relatives, care agencies and housing officers and where appropriate, give accurate and suitable advice in a professional manner
• Maintain accurate records and statistical information of all calls received or made and action taken, ensuring all incidents occurring during the period of duty are recorded
• Provide an efficient clerical support service for the Sheltered Housing Service and adopt a positive and helpful approach to all users of the service including customers and other organisations
• Ensure effective use of control centre systems by keeping abreast of future enhancements, up dating appropriate databases and ensuring the system is fully utilised to the benefit of all service users
• To provide regular contact to customers using the lifeline facilities.
• Ensure that Telecare and Telehealth systems are fully utilised and that effective responses are made to sensor equipment alerts in order to provide a comprehensive and efficient calls handling and customer contact service for all client groups, including updating customer records and databases as appropriate
• Programming of equipment and stock control to ensure effective use of council resources
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 6- Enhanced (Adult Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Compensation Grades: GRADES 4. Pay Ranges: £26,427.00 - £27,274.00

Benefits of Working of Hull City Council

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a name blind approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We are committed to "our values" at the Council of People First, Respect, Learning, Ambition and Partnership.

By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.

https://www.hull.gov.uk/jobs/welcome-hull-city-council/introduction-working-hull-city-council