Kings Cross Assistant Store Manager

Fatface; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who is passionate about retail and eager to make a difference. This role involves supporting the Store Manager in leading a dynamic team, ensuring exceptional customer service, and driving store performance. You will be a brand ambassador, promoting the company's values and culture while fostering an inclusive and engaging atmosphere for both customers and colleagues. With a focus on personal and team development, this is a fantastic opportunity for those looking to thrive in a vibrant retail environment and contribute to a positive workplace culture.

Benefits

25 days holiday plus bank holidays

Online discounts via Perkbox

Access to learning management system THRIVE

Dental Insurance

Pension scheme

EAP support

Critical illness cover

Sick pay allowances

O2 phone discount

Eye Tests contributions to glasses

Qualifications

• Proven management experience in a retail environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Assist the Store Manager in coaching and developing the team.
• Promote the brand and ensure high standards of customer service.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Education

Relevant Management Experience

Job description

Role: Assistant Store Manager
Location: Kings Cross
Job type: Permanent, Full-Time (40 hours full weekend and weekday availability required)

We're a passionate and energetic bunch with a great 'work hard - play hard' attitude.

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.

The challenge - balancing our values while being commercial

We're looking for talented retailers who feel relaxed in a dynamic environment, enjoy life to the full, have a real understanding of our brand and customers, and a passion to develop and succeed. As a natural leader, you will assist your Store Manager to coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere.

Acting as a brand ambassador, you will continually promote the FatFace brand and culture to our customers through your team and align self to the company's social and environmental mission and champion any actions that you can directly impact at all times.

You'll take pride in assisting your Store Manager to continually deliver the highest and most consistent standards of customer service, visual standards, profitability, and productivity of your store. Taking joint ownership with your Store Manager for the performance of your store, you will make commercial decisions and spot business opportunities that drive results.

You will achieve all this while ensuring our customers remain at the heart of every decision you make, all part of a normal day in retail! We don't need to tell you that you will need outstanding organisation and communication skills; having had relevant management experience is second nature!

This truly is a great opportunity for passionate retailers who don't want to stand still, genuinely want to make a difference, and be part of the FatFace story.

Benefits of working with us

1. 25 days holiday plus bank holidays
2. Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc.)
3. THRIVE - Our learning management system - access from day one with 1000's of pieces of learning
4. Dental Insurance (employee funded)
5. Pension scheme
6. EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support
7. Critical illness/Death in service for Salaried staff
8. Sick pay allowances
9. O2 phone discount
10. Eye Tests/contributions to glasses (qualifying roles only)
11. Sabbatical leave in line with service
12. Enhanced Family Friendly policies i.e. Maternity Leave
13. Refer a friend scheme