Kiehl's Store Manager, Monmouth St. Boutique (40 Hours)

L'OREAL GROUP; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty company is seeking a KIEHL'S BOUTIQUE MANAGER to lead a store team and provide an exceptional luxury customer experience. Responsibilities include exceeding retail targets, developing engaging events, and fostering team development. Ideal candidates will have strong retail acumen and people management skills, along with a passion for beauty and customer service. Competitive compensation and generous leave are offered.

Benefits

Competitive Compensation

Exclusive Product Perks

Generous Time Off

Health and Wellness Benefits

Referral Bonus Program

Sustainability Initiatives

Qualifications

• Ambitious go-getter who thrives on challenges and stays ahead of beauty trends.
• Experience in managing teams and exceeding retail performance targets.

Responsibilities

• Lead a world-class customer experience with luxurious service.
• Develop and implement retail plans to achieve sales targets.
• Recruit, onboard, and train new team members.
• Track team performance and address underperformance.

Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills & Management

Job description

KIEHL'S BOUTIQUE MANAGER

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.

At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey?

Job Description

L'Oréal is looking for a One Luxe Boutique Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store.

Key Responsibilities

• Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience, embodying Brand Excellence, and providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations, and passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms.

Driving Retail Performance

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

People Management and Development

• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
• Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
• Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
• Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.

Operational Excellence

• Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented and embody the Luxury retail environment, upholding the highest standards of hygiene and housekeeping.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms.
• Stock & Operations: Ensure adequate stock levels are maintained, and good level of stock in trade of top performing SKU, as well as tester & PLV management, and stock management, audit KPI, & financial banking processes.

Deliverables/Outcomes

• Achievement of Retail Targets
• Exceptional consumer experience
• Engaged High performance Team
• Development of Team
• Operational Management of Boutique

Key Skills

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

Key Stakeholders

• Retail Area Manager
• Business Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards

Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.