Kiehl's Skin Pro, Nottingham Boutique (40 Hours)

L'Oréal; Nottingham; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Early responsibility

Inclusive workplace

Societal impact

Job summary

L'Oréal Luxe’s Kiehl’s counter is seeking a Skin Pro who will lead skincare consultations and tailor routines for customers, translating our apothecary heritage into personalised experiences. You’ll drive retail performance through consultative selling, sustain counter standards, and champion community activations and sustainability initiatives on the shop floor.

You’ll report to the Counter Manager, share skincare knowledge with peers, and help build an inviting counter community while

Qualifications

• Practical understanding of skin health, ingredients, and tailored regimens.
• Ability to build authentic rapport with clients during personalised skincare experiences.
• Focus on meeting retail KPIs, driving multi-product conversion, and building loyalty.
• Capability to support peers and foster a collaborative counter environment.
• Reliability with tester management, hygiene and scheduling on the counter.

Responsibilities

• Consult & Personalise: Conduct skin barrier evaluations and deliver tailored consultations.
• Drive Retail Performance: Consistently achieve personal sales targets and contribute to counter commercial goals.
• Coach Counter Peers: Share skincare science and formulation knowledge with team members.
• Host Community Activations: Plan and execute engaging counter animations, seasonal events, and sustainability initiatives.
• Maintain Counter Standards: Uphold apothecary-inspired visual merchandising, tester hygiene, stock replenishment, and daily scheduling tracking via Tamigo and One Retail.

Skills

Skincare consultations

Customer centricity

Commercial drive

Team enablement

Retail operations

Tools

Tamigo

One Retail

Job description

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).

Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As a Kiehl's Skin Pro, you are the trusted skincare authority on the counter, reporting directly to the Counter Manager. You deliver healthy skin consultations, translate our historic apothecary heritage into personalised routines, and champion our community-first spirit.

• Consult & Personalise: Conduct skin barrier evaluations and deliver tailored consultations, prescribing custom regimens across iconic formulas such as Ultra Facial and Midnight Recovery.
• Drive Retail Performance: Consistently achieve personal sales targets and contribute to counter commercial goals through consultation-led selling, sampling, and repeat client bookings.
• Coach Counter Peers: Share skincare science and formulation knowledge with team members, boosting collective consultation confidence and service standards.
• Host Community Activations: Plan and execute engaging counter animations, seasonal events, and sustainability initiatives, including Kiehl's recycling and refill programmes.
• Maintain Counter Standards: Uphold apothecary-inspired visual merchandising, tester hygiene, stock replenishment, and daily scheduling tracking via Tamigo and One Retail.

We Are Looking For

You Bring a Genuine Interest In Skin Wellness, An Authentic Consultative Style, And The Drive To Cultivate An Inviting Counter Community. You Bring

• Skincare Consultation & Diagnosis: Practical understanding of skin barrier health, cosmetic ingredients, and tailored regimen construction.
• Customer Centricity: Ability to build authentic rapport, listen attentively, and guide clients through welcoming, personalized skincare experiences.
• Commercial Drive: Focus on meeting retail sales KPIs, driving multi-product conversion, and building long-term customer loyalty.
• Team Enablement: Capability to support peers, share product expertise, and foster a collaborative counter environment.
• Retail Operations: Reliability with floor hygiene standards, tester management, rotas, and digital retail tools.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

At L'Oréal Luxe, our mission is to provide our consumers with the best products and brand experiences by making the extreme luxury and the beauty of our 26 unique international brands accessible to all. We offer a world of beauty, from couture fragrances to cutting-edge skincare and makeup.

We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.

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