Kiehl's Deputy Store Manager, Bath Boutique (32 Hours)

L'OREAL GROUP; Bath; On-site; GBP 30,000 - 42,000; Full time

Job summary

L’Oréal Luxe is seeking a Deputy Business Manager for Kiehl's in Bath to lead and coach the counter team, drive sales performance, and deliver exceptional customer experiences. You will champion skin diagnostics, personalised regimens, and the brand’s heritage while coordinating events and daily operations to ensure a first-class counter experience.

Join a global beauty leader committed to inclusive recruitment and ethical practices, supporting professional growth and customer-centric

Qualifications

• Team leadership and on-the-floor coaching.
• Understanding of retail KPIs and conversion drivers.
• Knowledge of skincare, apothecary regimens, and brand heritage.

Responsibilities

• Coach & support talent on onboarding and on-floor coaching.
• Drive counter performance by monitoring KPIs and identifying opportunities.
• Elevate customer journeys through the Kiehl's service model and loyalty-building.
• Execute retail animations including events, product launches, and sustainability initiatives.
• Maintain operational excellence with stock, hygiene, and rotas using store tools.

Skills

Team enablement

Commercial awareness

Skincare expertise

CRM

Retail operations

Job description

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As Deputy Business Manager for Kiehl's, you partner closely with the Business Manager to coach counter talent, drive retail performance, and champion our apothecary skincare heritage.

• Coach & Support Talent: Assist in onboarding new team members and deliver on-the-floor coaching to refine skin diagnostics, consultative storytelling, and customer service standards.
• Drive Retail Performance: Co-pilot counter retail sales targets and KPIs, monitoring performance metrics to identify revenue opportunities and resolve commercial gaps proactively.
• Elevate Customer Journeys: Ensure the counter team consistently executes the welcoming Kiehl's service model, fostering long-term loyalty with regular and VIP customers.
• Execute Retail Animations: Support the planning and delivery of engaging counter events, product launches, and sustainability initiatives, including Kiehl's recycling and refill programmes.
• Maintain Operational Excellence: Supervise daily counter merchandising standards, stock replenishment, tester hygiene, and team rotas using Tamigo and One Retail.

We Are Looking For

You bring collaborative supervisory skills, strong commercial awareness, and an authentic consultative approach to healthy skin solutions. You bring:

• Team Enablement & Coaching: Capability to guide team members, provide constructive feedback, and foster team development on the shop floor.
• Commercial Awareness: Practical understanding of retail sales KPIs, conversion drivers, and proactive strategies to hit counter targets.
• Skincare & Apothecary Expertise: Familiarity with skin barrier science, personalised regimen building, and Kiehl's brand heritage.
• Customer Relationship Management: Practical skill in cultivating customer loyalty, engaging shoppers, and delivering authentic follow-up care.
• Retail Operations: Structured approach to rotas, inventory replenishment, hygiene benchmarks, and digital retail tools.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

At L’Oréal Luxe, our mission is to provide our consumers with the best products and brand experiences by making the extreme luxury and the beauty of our 26 unique international brands accessible to all. We offer a world of beauty, from couture fragrances to cutting-edge skincare and makeup.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.