Kiehl's Counter Manager, 1.0, Bentals Kingston (37.5 hours)

TN United Kingdom; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a fast-growing luxury beauty brand as a Counter Manager, where you will empower customers through personalized skincare consultations. This role offers a unique opportunity to develop your business acumen while leading a dynamic team. You will thrive in a fast-paced retail environment, driving brand awareness and sales while ensuring exceptional service. With opportunities for training and career advancement, this position is perfect for self-starters passionate about beauty and customer experience. Be part of a diverse and inclusive team committed to making a difference in the community.

Benefits

Employee Discounts

Training Programs

Career Advancement Opportunities

Qualifications

• Strong business acumen and experience in retail.
• Proven success in achieving sales targets and leading teams.

Responsibilities

• Lead and drive the team to achieve store business objectives.
• Develop and coach the team to perform at their best.

Skills

Sales Analysis

Inventory Management

Team Leadership

Customer Service

Microsoft Office

Digital Business Tools

Job description

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Kiehl's Counter Manager, 1.0, Bentals Kingston (37.5 hours), Kingston upon Thames

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Client:

Location:

Kingston upon Thames, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

a71b2cbb2639

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Kiehl’s was established as an apothecary in the East Village of New York. We are a fast-growing brand with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve. We want to empower women and men, making them feel more confident by offering personalized and luxury skincare consultations using our incredible collection of products. You will be part of an expert team driving brand awareness and sales while making each customer feel special every day.

This is an incredible opportunity to develop your strong business acumen, apply creativity to your business model, and drive sales for a prestigious luxury beauty brand. You are a dynamic self-starter with experience leading and developing a team, and you thrive working independently as a Solo Account Manager.

You demonstrate agility and resilience, with proven experience working in a fast-paced retail environment. Passionate about exceptional service, you inspire and drive your team to shared success while offering a world-class experience for our diverse customer base.

You’ll have the opportunity to attend Kiehl’s training and education, as well as benefit from L’Oréal learning opportunities, enabling your development within the role and opening career paths such as Business Manager, Boutique Manager, or Area Manager.

Mission: To lead and drive the team to achieve store business objectives.

To be successful you need…

• Excellent business acumen, including sales analysis, inventory management, and staffing organization.
• Proven success in achieving personal sales targets while leading a team to exceed theirs.
• Ability to develop and coach the team on the counter to perform at their best and support their personal development.
• Experience delivering on counter events and creating initiatives to drive business in the community and store.
• Proficiency in Microsoft Office applications.
• Embrace digital business tools and act as an ambassador for these within your team.
• Identify store-level business strengths and coordinate with retail and training teams to maximize selling opportunities.
• Devise retention strategies for team members on the counter.
• Develop positive relationships with department store floor managers and head office.
• Be a brand ambassador through your attitude, eventing, and grooming.
• Convey passion and master storytelling to clients.
• Connect with clients by providing solutions and after-sales/clienteling.
• Flexibility to work during retail hours, including evenings, weekends, and holidays (except Christmas Day).

Working with us, you will be at the heart of our ambition to reach over a billion consumers and offer the best in beauty to everyone. You’ll have opportunities to learn new skills through our training programs, receive a competitive salary, and enjoy excellent benefits, including discounts across the L’Oréal portfolio.

At L’Oréal, we pride ourselves on creating a diverse, equitable, and inclusive environment where everyone is valued. We are committed to inclusive employment practices regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition, disability, or any other protected status. We welcome differences in backgrounds, experiences, personalities, and perspectives, which fuels our creativity and innovation.