KGM Motor Personal Injury Handler

Howden Group Holdings; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global insurance firm is seeking a Claims Manager to handle policyholder and third-party claims. The role demands strong negotiation skills and the ability to manage claims through various portals. Ideal candidates will have knowledge of legal regulations related to claims and a background in personal injury assessment. This position offers a hybrid working model with progressive career opportunities.

Benefits

Career progression opportunities

Flexible working hours

Supportive team culture

Qualifications

• Experience of Personal Injury evaluation tools.
• Understanding and application of legal and regulatory issues.
• Demonstrates a willingness to learn.

Responsibilities

• Manage claims through the applicable portals.
• Negotiate policyholder and third party claims.
• Assist with internal and external audit processes.

Skills

Knowledge of coverages, benefits and exclusions

Good understanding of legal liability

Understanding of the MoJ reforms

Experience of handling PI claims

Good negotiation skills

Job description

Overview

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

With over 60 years of experience, KGM have proven to be a key player within the specialist motor insurance market. Initially being the dominant supplier in classic car insurance over the years KGM have expanded to provide leading cover in all vehicle business classes. Now an MGA with clear intent to grow further we are looking for individuals to join our expanding team.

Business Entity: KGM

Permanent role

Hybrid: 4 days in the office and 1 day working at home. Ideally but prepared to negotiate.

Office Location: Romford, Essex

Main Responsibilities

• Application of company reserving philosophy.
• Management of Claims through the applicable Portals
• Negotiation of policyholder and third party claims to settlement including Personal Injury
• Communicating with brokers
• Instructing and liaising with solicitors and adjusters from agreed panel
• Assist with internal and external audit process
• Liaising with underwriters on claims issues
• Putting service excellence to our internal and external customers at the heart of everything we do

Skills and Experience

• Knowledge of coverages, benefits and exclusions
• Good understanding of legal liability and supporting case law
• Understanding and application of legal and regulatory issues relating to the policy wordings
• Understanding of the MoJ reforms, RTA and Credit Hire
• Understanding and application of standard processes and procedures
• Experience of Personal Injury evaluation tools
• Experience of handling PI claims in both portals and outside

Personal Qualities

• Team player combined with a positive attitude to new challenges
• Good communication skills both written and verbal
• Demonstrates a willingness to learn and ability to identify appropriate sources of learning
• Good negotiation skills

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\'re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you\'re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.