Keyholder (Beauty Advisor)

KIKO MILANO; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join KIKO Milano as a Beauty Advisor in Nottingham, where you'll provide outstanding customer service and beauty expertise. You'll engage with customers, meet sales targets, and maintain store standards while contributing to a vibrant retail environment focused on beauty and style.

Qualifications

• Minimum 1-2 years of experience in a similar role.
• Strong knowledge of beauty products and trends.
• Proven ability to meet sales targets.

Responsibilities

• Deliver exceptional customer service and achieve sales goals.
• Ensure compliance with KIKO standards and maintain store image.
• Assist in training store team members as a Beauty Tutor.

Skills

Communication

Customer Service

Sales

Beauty Product Knowledge

Flexibility

Job description

Social network you want to login/join with:

Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.

MAIN RESPONSIBILITIES

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).

Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)

Satisfy Customer’s needs with cross-selling products.

Completion of all BeKIKO dossiers, quizzes and training elements

Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).

As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.

PROCEDURES & POLICIES EXECUTION

Guarantee that store is compliant with all KIKO standards

Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.

Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.

Guarantee the constant updating on market trends.

Minimum 1-2 year of experience in a similar role – either Fashion or Beauty

Strong knowledge of beauty products and trends

Excellent communication and customer service skills

Ability to work in a fast-paced retail environment

Full Flexibility to work evenings, weekends, and holidays

Proven ability to meet sales targets

Experience in conducting product demonstrations and applying makeup

Knowledge of skincare routines and techniques

Ability to maintain a clean and organized work area