Keyholder (Beauty Advisor)

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Beauty-Sektor sucht einen leidenschaftlichen Beauty Advisor, der die Kunden bei der Auswahl von Produkten unterstützt und ein außergewöhnliches Einkaufserlebnis bietet. In dieser Rolle sind Sie für die Erreichung von Verkaufszielen verantwortlich und helfen, das Team durch Schulung und Unterstützung zu stärken. Sie werden die neuesten Trends im Beauty-Bereich verfolgen und sicherstellen, dass der Laden stets den hohen KIKO-Standards entspricht. Wenn Sie eine kreative und dynamische Person sind, die Freude daran hat, anderen zu helfen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• 1-2 Jahre Erfahrung im Einzelhandel oder in der Schönheitsbranche.
• Starke Kenntnisse über Schönheitsprodukte und aktuelle Trends.

Responsibilities

• Hervorragenden Kundenservice bieten und Verkaufsziele erreichen.
• Schulung des Teams als 'Beauty Tutor' und Einhaltung der KIKO Standards.

Skills

Kundenservice

Kommunikationsfähigkeiten

Produktkenntnisse

Verkaufskompetenz

Flexibilität

Job description

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Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.

MAIN RESPONSIBILITIES

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Deliver outstanding service by engaging, connecting, and servicing all visitors with appropriate behaviour (attitude, outfit, and make-up look in line with KIKO standards).
• Achieve business goals set with the Store Manager (Customer Experience, Sales, KPIs).
• Satisfy customer needs through cross-selling products.
• Complete all BeKIKO dossiers, quizzes, and training modules.
• Report issues to Management that could impact customer experience and KPI results (e.g., trends, stock, housekeeping).
• Potentially undertake responsibilities as a ‘Beauty Tutor’ to assist in training the store team, as assigned.

PROCEDURES & POLICIES EXECUTION

• Ensure the store complies with all KIKO standards.
• Adhere to KIKO standards and procedures as outlined in the KIKO STORE BOOK and explained by the Store Manager.
• Maintain high standards of store image (layout, merchandising, cleanliness) and customer care quality.
• Stay updated on market trends regularly.

MINIMUM REQUIREMENTS

• 1-2 years of experience in a similar role within fashion or beauty sectors.
• Strong knowledge of beauty products and current trends.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced retail environment.
• Full flexibility to work evenings, weekends, and holidays.
• Proven ability to meet sales targets.
• Experience conducting product demonstrations and applying makeup.
• Knowledge of skincare routines and techniques.
• Ability to maintain a clean and organized work area.