Keyholder (Beauty Advisor)

KIKO MILANO; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join KIKO Milano as a Beauty Advisor and be part of a dynamic team where you'll provide exceptional customer service and beauty expertise. This role involves connecting with customers, achieving sales targets, and maintaining high standards of beauty and service in a retail environment.

Qualifications

• Minimum 1-2 years of experience in a similar role.
• Strong knowledge of beauty products and trends.
• Excellent communication and customer service skills.

Responsibilities

• Deliver outstanding customer service by engaging and connecting with all visitors.
• Meet business goals as defined with the Store Manager.
• Satisfy customer needs with cross-selling products.

Skills

Communication

Customer service

Knowledge of beauty products

Sales skills

Job description

Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.

MAIN RESPONSIBILITIES

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).

• Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)

• Satisfy Customer’s needs with cross-selling products.

• Completion of all BeKIKO dossiers, quizzes and training elements

• Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).

• As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.

PROCEDURES & POLICIES EXECUTION

• Guarantee that store is compliant with all KIKO standards

• Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.

• Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.

• Guarantee the constant updating on market trends.

• Minimum 1-2 year of experience in a similar role – either Fashion or Beauty

• Strong knowledge of beauty products and trends

• Excellent communication and customer service skills

• Ability to work in a fast-paced retail environment

• Full Flexibility to work evenings, weekends, and holidays

• Proven ability to meet sales targets

• Experience in conducting product demonstrations and applying makeup

• Knowledge of skincare routines and techniques

• Ability to maintain a clean and organized work area