Keyholder (30 hours)

Space NK; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading beauty retailer in Reading is seeking a Keyholder to assist in maximizing sales and profitability while supporting a high-performing team. The ideal candidate will deliver exceptional customer experience, provide product training, and lead the team to meet sales targets. Strong leadership, organizational, and communication skills are essential, along with the ability to adapt to changing priorities. This is a full-time role at a mid-senior level with a focus on sales and business development.

Qualifications

• Able to deliver a ‘customer first’ experience.
• Capable of understanding and analyzing commercial reports.
• Values honesty and integrity in working relationships.

Responsibilities

• Deliver a ‘customer first’ experience exceeding expectations.
• Support stock file accuracy while adhering to stock handling policies.
• Lead, motivate and inspire the team effectively.

Skills

Customer first experience

Leadership and team motivation

Analytical skills

Strong communication skills

Change management

Job description

Space NK Reading, England, United Kingdom

Keyholder (30 hours) – Space NK

Join to apply for the Keyholder (30 hours) role at Space NK.

If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in‑demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community where customers can discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Keyholder Overview

The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability while supporting and retaining a high‑performing team.

About You

• Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong prioritising, organisational and communication skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Solution‑minded, uses initiative to positively solve problems

Role Responsibilities

• Deliver a ‘customer first’ experience exceeding expectations and support the team to ensure consistency
• Provide product training and knowledge to deliver unbiased customer advice
• Exceed sales targets and the company acquisition target for N.dulge
• Support stock file accuracy – adhere to all stock handling policies to minimise loss
• Ensure team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis
• Communicate clearly and concisely with all internal and external partners to drive business opportunities
• Analyze business reports to review weekly, monthly and yearly performance
• Create an inclusive, welcoming and approachable environment for employees to thrive
• Observe and communicate performance‑related feedback in a timely manner to management
• Lead, motivate and inspire the team – be a role model!
• Ensure the store is maintained in line with company policy and procedure

Equal Opportunity

Space NK is an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information

We will use the information you provide with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third‑party website or in‑store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12‑month period. If you would prefer us to not hold your information on file/you wish to be “forgotten” if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development