Keyholder

Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day. The collections are inspired by the brand’s California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease.

Known for its range of luxury products, Vince offers women’s and men’s ready-to-wear, shoes, handbags, and home for a global lifestyle. Vince products are sold in prestige locations worldwide. The Company operates 66 retail stores worldwide and its e-commerce site, vince.com. The Company is headquartered in New York and operates a design studio in Los Angeles.

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.

SUMMARY

VINCE, a leading luxury brand in contemporary apparel for both women and men, is seeking a dynamic, customer-focused Full-Time Key Holder for our London stores. As a Key Holder, you will be instrumental in driving sales and fostering meaningful customer relationships. You will maximize sales opportunities by identifying customer needs and delivering personalized service, ensuring that each client leaves with an exceptional shopping experience. The Key Holder will continue client engagement beyond the initial transaction by capturing key customer information and utilizing various communication channels to build lasting relationships.

In addition to your sales responsibilities, you will assist in maintaining the store’s visual merchandising and housekeeping standards. You will be involved in receiving merchandise, ensuring it is properly displayed, processing markdowns, and handling transfers. The Key Holder must also be proficient in operating our point-of-sale (POS) register system and email communication tools.

Key Responsibilities:

1. Achieve and exceed personal sales and productivity goals
2. Demonstrate in-depth knowledge of merchandise features and benefits to enhance sales opportunities
3. Actively engage with customers, listening to their needs and overcoming objections to drive sales
4. Build long-term relationships with customers through follow-up contact, including phone, email, and written communication
5. Maintain high standards of store presentation and housekeeping
6. Operate the POS register system and email tools effectively
7. Safeguard store inventory through adherence to loss prevention procedures
8. Follow store operational policies and procedures to ensure smooth store operations
9. Manage and maintain a client book, utilizing clienteling practices to foster customer loyalty

Qualifications:

1. Prior experience in luxury or contemporary retail sales is preferred
2. Strong sales-driven, goal-oriented mindset
3. Positive, high-energy, and approachable personality with the ability to initiate customer interactions and assess their shopping needs
4. Excellent verbal and written communication skills, with a collaborative team-player attitude
5. Proficiency in retail POS systems, Word, Excel, and email

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V