Keyholder

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company where you can embrace your passion for retail and fashion. As a Keyholder, you will play a vital role in driving store success while ensuring an exceptional shopping experience for customers. This position emphasizes leadership, teamwork, and adaptability in a dynamic retail environment. With a commitment to diversity and inclusion, this innovative firm offers a supportive culture where your contributions will be recognized and valued. Join a team that celebrates every shape and size, and be part of a journey that inspires positive customer connections and loyalty.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Short-term Disability

Paid Holidays

Employee Stock Purchase Program

Tuition Reimbursement

Childcare Discount Program

Qualifications

• Proven retail management experience with a focus on leading teams.
• Ability to create an amazing customer experience in a fast-paced environment.

Responsibilities

• Assist store management with daily operations and achieving KPI goals.
• Lead by example in customer service and sales skills.
• Act as Manager on Duty in the absence of store management.

Skills

Retail Management

Customer Service

Sales Performance

Multitasking

Adaptability

Job description

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At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You’ll Do:

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

What You’ll Need:

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Physical Requirements (with or without reasonable accommodation)

• Able to stand and walk around during scheduled
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50
• Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You’ll Get:

We offer a comprehensive package of benefits to employees, which depending on eligibility may include:

• A competitive benefits package including medical, dental, vision, mental health resources, 401k with company match, life insurance, short-term disability, vacation and sick time available, paid company holiday, employee stock purchase program (ESPP) and jury duty
• Additional perks include: monthly bonus potential, associate discount 50%, tuition reimbursement, childcare discount program