Key & Speciality Accounts Manager - Basingstoke

MacMillan Distribution Ltd.; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading distribution company as a Key & Specialty Account Manager in Basingstoke. This role involves team leadership, customer excellence, and performance analysis in a dynamic environment. You’ll benefit from hybrid working, competitive salary, and a comprehensive benefits package including private medical insurance and enhanced pension contributions.

Benefits

Private Medical Insurance

Enhanced employer pension contributions

Employee discounts portal

25 days holiday

On-site canteen

Free parking

Employee assistance programme

Qualifications

• Recent experience at a management level in a customer-focused environment.
• Proven leadership skills and ability to motivate a team.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and coach a team of account Coordinators to achieve performance goals.
• Build relationships with customers and publishers.
• Monitor team performance and implement process enhancements.

Skills

Leadership

Communication

Team Management

Analytical Skills

Job description

At Macmillan Distribution we are committed to delivering exceptional service and building strong relationships with our publishers and customers. We are looking for a highly driven and experienced Key & Specialty Account Manager to lead our team and drive success.

This varied and challenging position involves:

• Team Leadership & Coaching: Lead and coach a team of account Coordinators to achieve and exceed performance goals, while fostering a collaborative and supportive team environment.
• Customer Excellence: Build long lasting Customer and Publisher relationships
• Performance Analysis: Monitor team performance and analyse key metrics to identify opportunities for improvement and implement solutions.
• Process Enhancement: Work to streamline processes and improve operational efficiencies that benefit the team, Customers and our Publishers.
• Team Collaboration: Collaborate with internal departments to align strategic initiatives and ensure seamless service delivery.

You will have:

• Recent experience at a management level within a customer focused environment, effectively managing teams. (For internal applicants relevant supervisory or lead experience managing people will also be considered).
• Demonstrated leadership skills with the ability to motivate and develop a team.
• Strong communication and interpersonal skills.
• Ability to thrive in a dynamic and fast-paced environment.

This is a rare andexciting opportunity to join an evolving and well established company within our Key & Speciality Accounts team. See the full job description here.

Hours of work will be 09:00am – 05:00pm Monday to Friday and the position is located in our Basingstoke office, Chineham.

We will provide you with hybrid working (3 office days/2 working from home), a competitive salary and fantastic benefits including Private Medical Insurance/Medical cash plan, enhanced employer pension contributions, employee discounts portal, 25 days holiday, on-site canteen, free parking, employee assistance programme and much more.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for the group as well as distribution services to over 40 third party publishers. The team in Basingstoke and Swansea ensure a smooth operation of receiving, storing and distributing an extensive range of books, handling over 70,000 titles. Click here to visit our website.

Closing date 13th July