Key Lead - Victoria Square, Hollister

Abercrombie & Fitch Co.; Belfast City District; Hybrid; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Career Advancement

Associate Assistance Program

Training and Development

Job summary

Abercrombie & Fitch Co. in the United Kingdom seeks a Key Lead to supervise on the floor, coach Brand Reps and Stock Associates, and ensure a quality in-store experience.

You will lead opening/closing routines, operate POS, manage omni-channel orders, and drive sales through product knowledge and visual displays. You'll be part of the store leadership team, focusing on customer experience, reporting insights, safeguarding assets, and embodying the brand’s culture.

Qualifications

• Strong customer focus and sales drive.
• Excellent interpersonal and communication skills.
• Able to stay energetic, proactive, and adaptable.

Responsibilities

• Lead opening and closing routines on the floor.
• Supervise and coach Brand Reps and Stock Associates.
• Operate POS and fulfill omni-channel orders.
• Maintain product knowledge and brand standards on visual displays.
• Protect store assets and contribute to inventory control.

Skills

Customer service

Leadership

Communication

Product knowledge

Visual merchandising

Education

High School Diploma/G.E.D. equivalent

Tools

POS systems

Job description

**Job Description:**The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.**What** **You’ll** **Do*** Perform Opening and Closing Routines.* Operate Register/Point of Sale systems.* Fulfill OMNI Channel Orders.* Demonstrate Product Knowledge, Brand Awareness, while driving sales.* Build and maintain Visual Displays.* Analyze reporting to inform decision making.* Protect Store Assets & perform Inventory Control.* Represent the Brand and Exemplify Company Culture and Values.**Work Schedule Requirements*** Schedule will vary weekly but should expect to work at least 16 hours per week.* Required availability on Saturdays and Sundays as well as certain holidays.* In addition, during peak timeframes, hours will increase to support the needs of the business.**What it Takes*** Education- High School Diploma/ G.E.D. equivalent preferred* Retail Experience- At least 1 year of retail experience is preferred.* Supervisor/ Managerial Experience- No supervisory/ management experience is required.* Maintain a strong customer focus.* Demonstrate exceptional interpersonal skills.* Possess strong communication skills.* Show knowledge of current fashion trends.* Be energetic, outgoing, and assertive.* Take initiative and show confidence.* Master adaptability and flexibility.* Balance multiple tasks while being detail-oriented.* Engage in applied learning and proactive thinking.* Exhibit a strong work ethic.**What You’ll Get**As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:* Quarterly Sales Incentive Bonus* Merchandise Discount* Flexible Schedule* Opportunities for Career Advancement* Associate Assistance Program* Opportunity to Become a Brand Affiliate* Training and Development* A Global Team of People Who'll Celebrate you for Being YOU\\*pending completion of 90 day probationary periodAny job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.*The starting rate for this position is £13.80 per hour (i.e., the recruiting pay range for this position is £13.80 - £13.80 per hour). The starting rate and range may be modified in the future.*