Key Holder- London Marylebone

Vince; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established luxury brand is seeking a dynamic Key Holder for its London store. This role is pivotal in driving sales and fostering customer relationships. You will engage with customers, ensuring they receive personalized service, while also maintaining store standards and managing inventory. The ideal candidate will possess a strong sales-driven mindset and excellent communication skills, contributing to a rewarding shopping experience. Join a company committed to growth and development, where your contributions will help shape the future of luxury retail.

Qualifications

• Prior experience in luxury or contemporary retail sales is preferred.
• Excellent verbal and written communication skills are essential.
• Strong sales-driven, goal-oriented mindset is required.

Responsibilities

• Achieve and exceed personal sales and productivity goals.
• Engage with customers to understand their needs and drive sales.
• Maintain high standards of store presentation and housekeeping.

Skills

Sales-driven mindset

Customer engagement

Communication skills

Retail POS systems

Team collaboration

Education

Experience in luxury retail

Tools

POS register system

Microsoft Word

Microsoft Excel

Email communication tools

Job description

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This range is provided by Vince. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Vince

Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day. The collections are inspired by the brand’s California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease.

Known for its range of luxury products, Vince offers women’s and men’s ready-to-wear, shoes, handbags, and home for a global lifestyle. Vince products are sold in prestige locations worldwide. The Company operates 66 retail stores worldwide and its e-commerce site, vince.com. The Company is headquartered in New York and operates a design studio in Los Angeles.

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.

Summary

VINCE, a leading luxury brand in contemporary apparel for both women and men, is seeking a dynamic, customer-focused Full-Time Key Holder for our London stores. As a Key Holder, you will be instrumental in driving sales and fostering meaningful customer relationships. You will maximize sales opportunities by identifying customer needs and delivering personalized service, ensuring that each client leaves with an exceptional shopping experience. The Key Holder will continue client engagement beyond the initial transaction by capturing key customer information and utilizing various communication channels to build lasting relationships.

In addition to your sales responsibilities, you will assist in maintaining the store’s visual merchandising and housekeeping standards. You will be involved in receiving merchandise, ensuring it is properly displayed, processing markdowns, and handling transfers. The Key Holder must also be proficient in operating our point-of-sale (POS) register system and email communication tools.

Key Responsibilities

• Achieve and exceed personal sales and productivity goals
• Demonstrate in-depth knowledge of merchandise features and benefits to enhance sales opportunities
• Actively engage with customers, listening to their needs and overcoming objections to drive sales
• Build long-term relationships with customers through follow-up contact, including phone, email, and written communication
• Maintain high standards of store presentation and housekeeping
• Operate the POS register system and email tools effectively
• Safeguard store inventory through adherence to loss prevention procedures
• Follow store operational policies and procedures to ensure smooth store operations
• Manage and maintain a client book, utilizing clienteling practices to foster customer loyalty
  
  

Qualifications

• Prior experience in luxury or contemporary retail sales is preferred
• Strong sales-driven, goal-oriented mindset
• Positive, high-energy, and approachable personality with the ability to initiate customer interactions and assess their shopping needs
• Excellent verbal and written communication skills, with a collaborative team-player attitude
• Proficiency in retail POS systems, Word, Excel, and email
  
  

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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