Key Holder Beauty Host

L'Occitane en Provence; Nottingham; Hybrid; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Discretionary Bonus

Pension Scheme

Hybrid working – office-based staff

Work from Anywhere Policy

Discount Scheme

Product allocation

Cycle to work scheme

Health & wellbeing plan

Job summary

L’Occitane en Provence is looking for a Beauty Host in Nottingham to craft authentic beauty experiences for guests. You will provide personalised beauty advice, demonstrate products, and support the boutique with stock, merchandising, and events.

The role emphasizes sustainability, guest-centric service, and collaborative work in a hybrid environment with regular in-office presence.

Qualifications

• Great guest service and communication skills.
• Comfortable working in a luxury/guest-centric environment.
• Interest in sustainability and beauty products.

Responsibilities

• Deliver exceptional guest experience: warmly welcome guests and provide personalised beauty advice.
• Share expertise on L’Occitane en Provence products, heritage, ingredients and sustainability values.
• Execute visual merchandising, manage stock, and maintain pristine boutique spaces according to standards.
• Meet targets through product demonstrations and tailored experiences for guests.
• Master POS and clienteling systems while representing the brand at events.
• Collaborate with the team and support opening/closing the boutique when required.

Skills

Customer service

Communication

Team player

Attention to detail

Tools

POS systems

Stock management

Job description

Why Join Us?

At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.

You Are

• As a Beauty Host, you are more than a Sales Associate —you are a brand ambassador, storyteller, and crafter of memorable experiences for our guests.
• A sunny personality, a team player, a go-getter —radiating positive energy with a ‘can-do’ and ‘can-grow’ attitude.
• A genuinely caring soul, connecting deeply with our guests and meeting their needs through meaningful beauty experiences.
• A passionate storyteller, bringing to life the performance and purpose behind every product.
• A green heart, proud to embody and share our strong commitments to sustainability.
• An eye for excellence and detail, with experience – or affinity - from luxury retail, beauty, hospitality, or other guest-centric worlds.

What You’ll Do

• Deliver exceptional guest experience: welcome every guest warmly, provide personalised beauty advice, and deliver signature precious moments like hand massages and beauty consultations.
• Develop and share expertise in L’Occitane en Provence products, heritage, ingredients and sustainability values.
• Execute visual merchandising, manage stock, and maintain pristine boutique spaces following company standards.
• Meet targets through expert product demonstrations and tailored experiences.
• Master Point Of Sales (POS) and clienteling systems while representing the brand at events.
• Collaborate effectively, build trust through open communication and knowledge sharing.
• Support the management team with opening and closing the boutique, when required.

What We Offer You!

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance – above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff– 3 days in the office
• Work from Anywhere Policy – up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day’s holiday for Newly Weds
• Discount Scheme
• Product allocation
• Company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards
• Please note some eligibility criteria may apply

Our Diversity, Equity & Inclusion Engagements

L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.

Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.

Our culture is built through everyday moments, how we behave, make decisions and show up for each other.

With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.