Key Holder

Yours Clothing Limited; Castleford; On-site; Full time

Job summary

Yours Clothing Limited is seeking a passionate Sales Associate to offer exceptional customer service and enhance sales within a dynamic retail environment. The role requires effective team collaboration, a friendly demeanor, and a understanding of High Street fashion standards, along with the ability to work flexibly during peak periods.

Qualifications

• Experience in a customer service role with face-to-face customer contact is highly desirable.
• Ability to work well within a team and show initiative.
• Knowledge and understanding of High Street fashion.

Responsibilities

• Delivering first-class customer service and engaging customers.
• Opening and closing the store in the absence of management.
• Supporting the Store/Deputy Manager with operational tasks.

Skills

Customer Service

Teamwork

Adaptability

Job description

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Are you fanatical about fashion and love giving the very best levels of customer care so that you leave everyone happy, wanting to keep coming back and telling all their friends?

Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our product range in order to promote our brand?

If so, then we want YOU!

KEY DUTIES:

• Responsible for opening and closing the store in the absence of management as and when required
• Cashing up at the end of the day and ensuring correct procedures are followed as and when required
• Providing back up support to the Store/Deputy Manager and reporting back to them on any issues
• Optimise sales and individual customer purchases.
• Engage the customer by delivering a first class customer service.
• Operate till and handle financial transactions.
• Replenish stock with our fantastic products and specialist brands.
• Assist with deliveries and stock handling on a regular basis - we are busy!
• Undertake cleaning and housekeeping duties.
• Ensure compliance with all company procedures.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Responsible for Health and Safety.

WHAT DO WE NEED FROM OUR TEAM MEMBERS?

• A warm, friendly and engaging personality is essential.
• To be highly motivated and a desire to be the best with an energy and enthusiasm to succeed.
• A proven ability to work well within a team and to use own initiative.
• Ability to adapt to frequent change and a high pressure environment - you will need to work hard and smart.
• Experience in a customer service role with face-to-face customer contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Knowledge and understanding of High Street fashion.

This contracted hours stated above are a guaranteed weekly minimum but there is an expectation to work more hours and flexibly is required especially during peak trading periods.

Pay Rates: £12.60 per hour regardless of age