Key Holder

Michael Kors; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de mode de premier plan recherche un 'Sales Key Holder' pour rejoindre son équipe à Birmingham. Ce rôle clé implique de diriger et de coacher l'équipe tout en garantissant des expériences client exceptionnelles. Le candidat idéal aura une expérience avérée dans le commerce de détail et des compétences en technologie pour tirer parti des outils modernes de vente. Des opportunités de croissance et un programme de bien-être sont également offerts.

Benefits

Competitive compensation package

Clothing allotment

Employee Wellbeing programme

Qualifications

• Expérience de vente au détail pertinente avec un détaillant rapide.
• Capacité à travailler dans un environnement dynamique.
• Proficient avec les KPIs et les applications de gestion clients.

Responsibilities

• Inspirer et coacher l'équipe du magasin.
• Assurer une expérience client exceptionnelle en magasin et virtuellement.
• Gérer la communication avec les clients via les applications disponibles.

Skills

Communication

Collaboration

Positive Attitude

Client Management

Technological Proficiency

Tools

Microsoft Office

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

—

"I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but
also that I can give them a place where they can achieve theirs."
- Michael Kors -

Who You Are:
Our Sales Key holders are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. Our Sales key holders have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism.

What You’ll Do:
People
Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery
and accountability.
Support the management team in training and developing the store team and onboarding new joiners.
Sales and Service
Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty
and repeat business both in store and through Virtual Shopping.
Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools.
Proactively manage client database to increase sales.
Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively.

Operations
Ensuring loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any
loss, collaborating with the SM, ASM and LPRM.
Ensure all company communication platforms are used effectively and relevant actions taken.

You’ll Need to Have:
Relevant proven retail experience with a fast-paced retailer
Technologically proficient, with the ability to leverage technology to drive sales and customer experience.
Able to work and thrive in a fast-paced retail environment, keeping a positive attitude and maintaining speed, energy
and optimism.
Proficiency in KPIs and Microsoft Office
Fluent English

Flexiablity to work 5 days per week

What We Offer:
Competitive compensation package
Clothing allotment
Employee Wellbeing programme

—

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V