Key Holder

COLUMBIA; Ashford; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player is seeking a Retail Associate II to join their dynamic team. In this role, you will be the face of the brand, providing exceptional customer service and creating memorable shopping experiences. Your problem-solving skills will shine as you assist customers with inquiries and make tailored product recommendations. This position offers the opportunity to contribute to store profitability while maintaining high standards of visual merchandising and cleanliness. If you're passionate about retail and enjoy working in a fast-paced environment, this could be the perfect opportunity for you!

Qualifications

• 2 years of experience in retail or related field preferred.
• Skill in operating POS systems and other in-store systems.

Responsibilities

• Provide exceptional customer service and assist with product inquiries.
• Maintain store standards for visual merchandising and cleanliness.
• Perform cash register transactions accurately and efficiently.

Skills

Customer Service

Problem-Solving

Sales Abilities

Communication

Point of Sales (POS) System

Education

High School Diploma or GED

Tools

Point of Sales (POS) System

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."

As a Retail Associate II, you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role, you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Company's values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.

HOW YOU'LL MAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumers to the loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.
• Perform designated keyholder duties as needed which may include opening and closing store duties.

YOU HAVE

• No specific education required (High School Diploma or GED preferred).
• 2 (or less) years of experience in position or specialization.
• Skill in operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.

JOB CONDITIONS

• Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in place.
• Ability to clearly communicate with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company.