Key Accounts Team Leader

British Red Cross; Salford; Hybrid; GBP 28,000; Full time

Job summary

A humanitarian organization is seeking a Key Accounts Team Leader to manage a team dedicated to delivering outstanding customer service. Located in Salford with hybrid work options, the role involves optimizing team productivity and ensuring high-quality service delivery. Successful candidates will have a strong background in team management and a passion for customer experiences. This position offers great benefits, including flexible working arrangements and extensive development opportunities.

Benefits

Up to 36 days annual leave

6% contributory pension

Flexible working options

Career development opportunities

Employee benefits platform

Mental health support

Cycle2Work scheme

Interest-free loan for commuting

Qualifications

• Previous experience managing a team in a target-driven environment.
• Ability to deliver exceptional customer experiences.
• Skilled in coaching and mentoring others.
• Excellent organizational and prioritization skills.
• Ability to manipulate data for management reporting.
• Familiarity with Microsoft 365.

Responsibilities

• Ensure effective service delivery by optimizing team productivity.
• Manage a team focused on outstanding customer care.
• Motivate, mentor, and coach Key Accounts Executives.
• Conduct quality monitoring and management reporting.
• Collaborate with internal and external teams.

Skills

Team management

Customer experience

Coaching and mentoring

Organizational skills

Data interpretation

Microsoft 365

Job description

Job Description:

Job information Key Accounts Team Leader from the Company British Red Cross, this latest Key Accounts Team Leader job vacancy is located in the city Hybrid work in Salford located in the country United Kingdom.

Job Responsibility:

Key Accounts Team Leader Location: Hybrid (between home & 2 days per week in Salford office) Contract type: Permanent Hours: 35 per week Salary: £27,338 per annum based on 35 hours per week Are you a highly motivated people manager with a solutions-driven mindset? You could play a key role in ensuring service excellence for Red Cross Training Team's contact centre.

For over 30 years, first aid at work courses have been delivered by the Red Cross with an enviable reputation for quality and excellence. You will provide managed customer service to Key Account clients to ensure continued success within the team.

What does the role of a Key Accounts Team Leader involve?

• Ensuring effective service delivery by optimising the productivity and efficiency of the Key Accounts team.
• Managing a team of Key Accounts Executives who are focussed on providing outstanding customer care and post sales service.
• Motivating, mentoring and coaching direct reports to achieve key performance indicators.
• Conducting quality monitoring activities and producing accurate and insightful management reporting.
• Collaborating with internal and external teams; reviewing customer feedback with Key Account Managers and providing regular updates to the Sales Management team.

What do you need to be a successful Key Accounts Team Leader?

• Previous experience of managing a team in a target driven or contact centre environment. You will have a track record of achieving and exceeding targets.
• An understanding of the importance of delivering a great customer experience. You can inspire others to exceed customer expectations.
• Well-developed coaching and mentoring skills, an appreciation of different learning styles and the ability to match these to appropriate delivery techniques.
• Excellent organisational skills with an ability for prioritising your own & other people's workload against competing deadlines.
• An ability to interpret and manipulate data and use this as a basis for producing high quality management reporting.
• A sound working knowledge of Microsoft 365 and having the ability to learn how to use new software and databases.

In return for your commitment and expertise, what will you get?

Holidays: Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities + comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing support. Team Working: Support our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Connecting human kindness with human crisis