Key Accounts Project Manager

HSS Hire Ireland; Leiston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the hire industry seeks a Key Accounts Project Manager to manage operational projects and facilitate collaboration between customers and teams. This role involves ensuring project success, operational efficiency, and a focus on customer service within the fast-paced environment of HSS ProService.

Benefits

Annual leave on your birthday

Voluntary work day per year

Continuous training and development

Wellbeing and Healthcare support

Flexible benefits through Benefits portal

Qualifications

• Strong experience in Project Management and Key Account Management.
• Proven ability to manage, motivate, and influence people at all levels.
• Excellent IT skills, with the ability to utilise data for decision-making.

Responsibilities

• Oversee the smooth running of key accounts, ensuring top-tier service delivery.
• Collaborate with operations, supply chain, and sales teams to maintain and grow business opportunities.
• Track customer KPI performance, ensuring targets are clearly understood and met.

Skills

Project Management

Key Account Management

Customer Relationship Skills

Time Management

IT Skills

Job description

Key Accounts Project Manager

Suffolk and Surrounding Areas

HSS ProService is shaking up the hire industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire's legacy, we've evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.

At HSS ProService, we’re committed to delivering exceptional solutions to our customers that drive efficiency, safety, and innovation. As a Key AccountsProject Manager, you’ll play a critical role in managing key national operational projects, ensuring seamless collaboration between customers, operations, and sales teams while maintaining profitability and service excellence.

If you thrive in fast-paced, customer-focused environments and have a strategic mindset, this is an exciting opportunity to be at the forefront of the industry.

The impact you’ll have:
As our Key AccountsProject Manager, you’ll take ownership of key customer accounts, ensuring projects are delivered on time, within budget, and to the highest standards. You’ll be the driving force behind operational efficiency, working closely with supply chain, operations, and sales teams to optimise costs, improve performance, and drive new revenue opportunities.

A typical day:

• Oversee the smooth running of key accounts, ensuring top-tier service delivery.
• Ensure strict adherence to contractual procedures and compliance requirements.
• Collaborate with operations, supply chain, and sales teams to maintain and grow business opportunities.
• Conduct customer audits, coach colleagues, and drive continuous improvements.
• Track customer KPI performance, ensuring targets are clearly understood and met.
• Lead investigations into customer “Near Miss” incidents, ensuring swift resolution and reporting.
• Drive supplier and operational innovation, aligning with contract expectations.
• Manage project mobilisations and de-mobilisations, ensuring seamless execution.
• Foster a strong culture of safety, value, availability, and customer support.
  
  

What you’ll bring:

• Strong experience in Project Management and Key Account Management.
• Proven ability to manage, motivate, and influence people at all levels.
• Effective time management skills with a results-driven approach.
• A positive and committed mindset, focused on strengthening customer partnerships.
• Ability to embrace change and implement new systems and procedures effectively.
• Strong customer relationship skills, with a track record of delivering exceptional service.
• Excellent IT skills, with the ability to utilise data for decision-making.
• Willingness to travel and stay overnight when required.
  
  

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

Our ED&I promise:

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.