Key Accounts Manager

Harrison Scott Associates; North West Leicestershire; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading events services provider is seeking an Account Manager to manage key client relationships. This office-based role involves overseeing sales enquiries, coordinating with the design team, and ensuring exceptional client service. Join a vibrant team known for its commitment to delivering outstanding products and services in the events sector.

Qualifications

• Positive, can-do attitude focused on customer satisfaction.
• Previous experience in a similar role preferred.
• Background in design or knowledge of technical visual processes is beneficial.

Responsibilities

• Answer sales enquiries with professionalism and technical knowledge.
• Send quotations promptly and follow up with clients.
• Liaise with the design team to meet client requirements.

Skills

Customer service

Technical knowledge

Attention to detail

Communication

Sales

Tools

Photoshop

CAD

Job description

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Due to growing client opportunities, a leading events services provider is looking to expand its vibrant team.

This design and manufacturing company, which has developed a global reputation in the world of sporting, music, and cultural events, is looking for an Account Manager to look after its key clients. This is an exciting opportunity to work with an array of companies of all sizes including Charities, Sport Clubs, Venues, World Event organisations, and Government bodies.

Key Tasks

• Answer sales enquiries (e-mail and phone) with professionalism, technical knowledge, courtesy, attention to detail and enthusiasm
• Send a quotation and supporting documentation the same day if at all possible, or the next day if not
• Follow up on the quotation up to 3 times or until such time as the quote is classified as “dead” or proceeds to an order. Keep enquiries organised by priority, easily identifiable so that they can be accessed by other staff.
• Liaise with the design team as to client’s requirements, and manage the creation of a technical visual for client to approve, if requested (and invoice as appropriate). A background in design/a knowledge of Photoshop/CAD or involvement in the design process would therefore be beneficial.

We are looking for someone with a positive, can-do, customer-first attitude where nothing is too much for the client. You will be joining a company whose people go above and beyond to consistently deliver an exceptional product and service.

Please note that this is an office based role. It will you not require you to develop any new business, their niche service provision within the events industry means clients come to them!

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