Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Key Accounts Executive to drive growth and manage relationships with clients in the hospitality sector. This role involves developing strategies to enhance customer engagement, ensuring timely responses to inquiries, and maintaining high standards of service. The successful candidate will be proactive in identifying new business opportunities while supporting product development initiatives. Join a dynamic team dedicated to delivering exceptional experiences and expanding market presence in a competitive landscape.

Qualifications

• Proficiency in Microsoft Office and excellent customer service skills.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage relationships with existing clients and convert new opportunities.
• Coordinate with the Operations Manager for smooth business handover.

Skills

Customer Service

Communication Skills

Negotiation

Attention to Detail

Organizational Skills

Education

Experience in Hospitality or Tourism

Fluency in English

Proficiency in a Second European Language

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

Job description

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Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma, London

Client: WebBeds

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a2213f02ab2d

Job Views: 11

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

The principal function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team.

The re-contracting process for group series occurs both seasonally and annually with new and existing customers. With your existing knowledge of the client’s products, you will have clear development plans for the following season and expand our penetration within your source market.

You will develop relationships and become the principal point of contact for several of our existing and prospective clients.

In addition, this role takes total responsibility for qualifying, quoting, and converting ad-hoc groups.

Job Title: Key Accounts Executive

Department: DMC

Key Responsibilities:

1. Be up to date with planning cycles and provide the right products and prices within client deadlines.
2. Become familiar with the markets for which you are responsible: competitors, expectations, operations, etc.
3. Focus on growing existing clients and reaching out to new prospects.
4. Meet key targets including quote turnaround times, enquiry conversion rates, and sales calls.
5. Qualify all new enquiries and follow-up promptly.
6. Coordinate with the Operations Manager for smooth handover of business.
7. Follow proper quoting procedures and hotel promotion strategies.
8. Maintain commercial awareness to protect margins and maximize returns.
9. Monitor performance against targets.
10. Adhere to pricing policies.
11. Provide necessary brochures and images when required.
12. Visit clients abroad as needed.
13. Organize and accompany clients on FAM and inspection trips.
14. Create special offers for existing and potential customers.
15. Support product development and stay updated on new offerings.

Essential Qualifications & Knowledge:

• Proficiency in Microsoft Word, Excel, Outlook, and Internet use.
• Excellent customer service and results orientation.
• High accuracy and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and in a team.
• Excellent organizational skills.
• Negotiation experience.
• Hospitality or Tourism industry experience.
• Professional fluency in English.
• Proficiency in a second European language.

Desirable Qualifications & Knowledge:

• Tour operator experience.
• Experience quoting for group tours in Europe.

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