Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma

WebBeds; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the travel sector is seeking a Key Accounts Executive responsible for developing client relationships and driving growth. This role requires exceptional organizational and negotiation skills, with a focus on delivering outstanding customer service. The ideal candidate will have proven experience in the hospitality or tourism industry and be fluent in English along with a second European language.

Qualifications

• Solid working knowledge of Microsoft Office applications.
• Exceptional customer service and results driven.
• Highly accurate with excellent attention to detail.

Responsibilities

• Manage growth of existing customers and identify new opportunities.
• Ensure delivery on key targets including quote turnaround times.
• Organize and accompany clients on inspection trips.

Skills

Customer service

Negotiation

Organizational skills

Attention to detail

Communication skills

Education

Hospitality or Tourism Industry experience

Professional fluency in English

Proficiency in a 2nd European Language

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma, London

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Client:

WebBeds

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e8af105b49bb

Job Views:

24

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

The principal function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team.

The re-contracting process for group series occurs both seasonally and annually with new and existing customers. With your existing knowledge of the client’s products, you will have clear development plans for the following season and expand our penetration with the customers within your source market.

You will develop relationships and become the principal point of contact for several of our existing and prospective clients.

In addition, this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups.

J ob Title: Key Accounts Executive

Department: DMC

Key Responsibilities

• Be up to date with planning cycles and provide the right products and prices within client deadlines.
• Become familiar with the markets for which you are responsible for: who are the competitors, expectations, how they work, etc.
• Have a strategic focus on how you can grow existing clients and each out to new/prospective one.
• Ensure that you deliver on your key targets including quote turnaround times, conversion levels on enquiries, % return on offer and after travel sales calls.
• Qualify all new enquiries and follow-up verbal contact as soon as possible.
• Work closely with the Operations Manager to ensure converted business is handed over in an accurate and timely manner.
• Follow correct quoting procedure and be aware of which hotels to promote.
• Be commercially aware to protect margin and look to maximise returns.
• Be always clear on how performance is against target.
• Adhere to the pricing policy.
• Provide scanned images, brochure material when required.
• Visit clients abroad as and when required.
• Organise and accompany clients, potential clients on FAM Trips, inspection trips.
• Produce regular special offers to be sent to existing, potential customers for which you have responsibility for developing.
• Assist the Operations and Product teams should the need arise, cross-training will be provided.
• Assist with product development by being constantly aware of new products by: Keeping abreast of new hotels, entrances or events that ariseMaking use of the current range of contracted servicesResponding to demands by customers or sales staff and communicating this clearly to the product team.

Essential Qualifications & Knowledge

• A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
• Exceptional customer service and results driven.
• Highly accurate with an excellent attention to detail
• Well-developed written and verbal communication skills
• Ability to make decisions and to work on own initiative and in a team.
• Excellent organisational skills
• Experience in negotiation
• Hospitality or Tourism Industry experience
• Professional fluency in English
• Proficiency in a 2nd European Language

Essential Experience, Skills and Behavioural Requirements

• Excellent organisational skills.
• Experience in negotiation.
• Hospitality or Tourism Industry experience.
• Professional fluency in English.
• Proficiency in a European Language.

Desirable Qualifications & Knowledge

• Tour operator experience.
• Experience in quoting for group tours in Europe

Want to know more about JacTravel? Visit: