Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma

TN United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Key Accounts Executive to drive growth and nurture client relationships. In this role, you will be responsible for managing existing accounts and converting new opportunities, ensuring a seamless experience for clients. The ideal candidate will possess exceptional organizational skills, a strong customer service focus, and the ability to work independently or as part of a team. This position offers a unique opportunity to contribute to the success of a forward-thinking company in the hospitality sector, where your insights and expertise will directly impact client satisfaction and business growth.

Qualifications

• Solid working knowledge of Microsoft Office Suite.
• Exceptional customer service and negotiation skills.
• Professional fluency in English and a second European language.

Responsibilities

• Develop relationships with clients and manage existing accounts.
• Qualify and convert new inquiries while meeting key performance targets.
• Assist with product development and provide market insights.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer Service

Negotiation

Attention to Detail

Organizational Skills

Written Communication

Verbal Communication

Hospitality Industry Experience

Education

High School Diploma

Bachelor's Degree in Hospitality or Tourism

Job description

Social network you want to login/join with:

Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma, Edinburgh

col-narrow-left

Client:

WebBeds

Location:

Edinburgh, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

8973d95195e8

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

The principal function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team.

The re-contracting process for group series occurs both seasonally and annually with new and existing customers. With your existing knowledge of the client’s products, you will have clear development plans for the following season and expand our penetration with the customers within your source market.

You will develop relationships and become the principal point of contact for several of our existing and prospective clients.

In addition, this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups.

J ob Title: Key Accounts Executive

Department: DMC

Key Responsibilities

• Be up to date with planning cycles and provide the right products and prices within client deadlines.
• Become familiar with the markets for which you are responsible for: who are the competitors, expectations, how they work, etc.
• Have a strategic focus on how you can grow existing clients and each out to new/prospective one.
• Ensure that you deliver on your key targets including quote turnaround times, conversion levels on enquiries, % return on offer and after travel sales calls.
• Qualify all new enquiries and follow-up verbal contact as soon as possible.
• Work closely with the Operations Manager to ensure converted business is handed over in an accurate and timely manner.
• Follow correct quoting procedure and be aware of which hotels to promote.
• Be commercially aware to protect margin and look to maximise returns.
• Be always clear on how performance is against target.
• Adhere to the pricing policy.
• Provide scanned images, brochure material when required.
• Visit clients abroad as and when required.
• Organise and accompany clients, potential clients on FAM Trips, inspection trips.
• Produce regular special offers to be sent to existing, potential customers for which you have responsibility for developing.
• Assist the Operations and Product teams should the need arise, cross-training will be provided.
• Assist with product development by being constantly aware of new products by: Keeping abreast of new hotels, entrances or events that ariseMaking use of the current range of contracted servicesResponding to demands by customers or sales staff and communicating this clearly to the product team.

Essential Qualifications & Knowledge

• A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
• Exceptional customer service and results driven.
• Highly accurate with an excellent attention to detail
• Well-developed written and verbal communication skills
• Ability to make decisions and to work on own initiative and in a team.
• Excellent organisational skills
• Experience in negotiation
• Hospitality or Tourism Industry experience
• Professional fluency in English
• Proficiency in a 2nd European Language

Essential Experience, Skills and Behavioural Requirements

• Excellent organisational skills.
• Experience in negotiation.
• Hospitality or Tourism Industry experience.
• Professional fluency in English.
• Proficiency in a European Language.

Desirable Qualifications & Knowledge

• Tour operator experience.
• Experience in quoting for group tours in Europe

Want to know more about JacTravel? Visit: