Key Accounts Director (Facilities)

Chartwells Independent; Leigh Woods; On-site; GBP 70,000 - 80,000; Full time

Job summary

An exciting opportunity has emerged for a Key Accounts Director to join a forward-thinking company. In this pivotal role, you will lead the delivery of Soft Services across multiple sites while fostering strong client relationships and ensuring compliance with company policies. Your leadership will inspire a large team to excel in service delivery and drive innovative solutions. This role offers the chance to make a significant impact within a collaborative environment, where your expertise in managing complex teams and projects will be crucial. If you are passionate about service excellence and team development, this position is perfect for you.

Benefits

Company Car / Allowance

Benefits Package

Qualifications

• Excellent understanding of Soft FM support services delivery.
• Experience managing large teams across multiple locations.

Responsibilities

• Oversee multi-site delivery of Soft Services and manage client relationships.
• Drive business performance and nurture a service-led culture.

Skills

Soft Services Management

Stakeholder Management

Coaching and Development

P&L Management

Project Management

Change Management

Team Leadership

Education

Degree in Business Management or related field

Job description

An opportunity has arisen for a talented Key Accounts Director to join us where you will play a key role within the leadership team and our shared commitments.

• £70,000 - £80,000 per annum (DOE)
• Company Car / Allowance
• Benefits Package

As a Key Accounts Director, you will be responsible for multi-site delivery of a wide range of Soft Services and managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies.

Appropriately drive and review business performance and growth and nurture a service-led culture within which your large team delivers their best to our clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions. You will drive value, be innovative, and strive for service excellence. Develop and deliver strong leadership to your team of Managers and support them in their development and performance through growth.

• Exercise tight control of your P&L, with experience of when and where to make the right interventions and appropriately manage all risks and opportunities.
• Collaborate with our People Business Partner to develop and execute a strong people strategy across your contracts. You will be coaching and developing people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan.
• Grow and maintain strong, collaborative, and enduring relationships with your senior client base.
• Ensure consistency and exceptional service is delivered across all our service streams to all our customers every day, placing service excellence at the heart of everything we do.
• Cohesively form a key part of the Senior Leadership Team, working collaboratively and supportively with your Managing Director as well as other Key Accounts Directors and SMEs to ensure achievement of shared objectives.

Who you are:

• Excellent understanding and appreciation of what is entailed to successfully deliver Soft FM support services.
• Previous experience of delivering food-led support services is ideal.
• Previous experience of overseeing Hard Services is ideal.
• Previous experience in a broadly similar service delivery sector.
• Strong influencing, coaching, and people development skills.
• Ability to plan appropriately and the capability to execute plans to time, budget, and resulting in desired outcomes.
• Experience of leading and managing large and complex teams over multiple geographical locations to deliver first-class results.
• Able to drive change with effective project and stakeholder management skills.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.