Key Accounts Coordinator - Belfast

thyssenkrupp Elevator; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Key Accounts Coordinator in Belfast, where you will play a vital role in supporting key clients and ensuring their satisfaction. This position offers a dynamic environment where your organizational skills and customer-oriented mindset will shine. You will be responsible for managing account activities, monitoring performance, and providing exceptional customer service. With a commitment to employee well-being, the company offers competitive salaries, generous holiday allowances, and a range of health benefits. If you are eager to contribute to a culture of transparency and responsibility, this is the perfect opportunity for you.

Benefits

34 days holiday

Attractive company pension scheme

Health cash plan

Life Assurance Scheme

Free access to health and wellbeing apps

Subsidised gym membership

Enhanced maternity and paternity provision

Salary sacrifice benefits

Long Service award scheme

Employee Assistance Programme

Qualifications

• Experience in administration and customer support is essential.
• Strong organizational skills and a structured approach to work are required.

Responsibilities

• Provide administrative support for Key Accounts and monitor performance.
• Act as the primary contact for key clients and resolve issues promptly.

Skills

Administration experience

Customer orientation

Organizational skills

Attention to detail

Commercial acumen

Job description

TK Elevator UK Ltd — Belfast, Northern Ireland, United Kingdom

The Company

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

What we expect

We are looking for a passionate Key Accounts Coordinator to join our Belfast team. This role will provide administrative support for our Key Accounts.

As a Key Accounts Coordinator, your day to day will include:

• Administration support for the Belfast Key Account customers
• Monitoring account performance and identifying opportunities for growth and improvement
• Coordinate and manage account activities, including order processing, invoicing, and delivery schedules
• Act as the primary point of contact for key clients, addressing their needs and ensuring their satisfaction.
• Resolve any issues or discrepancies related to accounts in a timely manner
• Input data received onto customer’s systems to ensure customers are kept up to date
• Produce and update Key Account profile reports
• Ensure that client confidentiality is maintained
• Liaise with Service Sales Consultant to resolve queries and verify accuracy of information provided
• Ensure open communication is maintained with Key Account customers

Who we are looking for

• Administration experience in a similar role
• Very organised and structured approach to work
• Customer oriented, organised and commercially astute
• Eager to ensure that your customers experience the very best responsiveness, support and trusted advice
• Able to work at pace in a fast-moving environment
• Strong organisational skills and attention to detail
• Demonstrate the highest levels of customer support

What we offer

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme

Additional information

As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.

Job details

Posting date: 2025/01/30

Experience level: Experienced professionals

Type of contract: Permanent, Full time

Work mode: On Site

Job field: Customer Services

Job number: UK_IRL_TKE00033

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.