Key Accounts and Renewals Manager - Automated Finance

FIS. Empowering the Financial World; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Customer Success Manager to lead client relationships and contract renewals across a comprehensive product portfolio. This pivotal role focuses on client retention, revenue stability, and growth by proactively managing renewals and identifying upsell opportunities. The ideal candidate will have proven experience in contract management and key account management, particularly within the payments or fintech sectors. Join a forward-thinking company that values innovation and client success, and take your career to new heights in a collaborative environment.

Qualifications

• Proven experience in contract management and strategic client retention.
• Strong understanding of accounts payable and revenue optimization solutions.

Responsibilities

• Manage the end-to-end client contract renewal process across all product lines.
• Grow and maintain strong client relationships and engagement with senior stakeholders.
• Collaborate with sales and operations to create tailored renewal strategies.

Skills

Contract Management

Client Retention

Key Account Management

Communication Skills

Analytical Skills

Education

Bachelor of Commerce/Business

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

15 - 25%

About this role

We are seeking a dynamic and results-driven Senior Customer Success Manager to lead the relationship management and contract renewal process across our comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimization solutions. This pivotal role will ensure client retention, revenue stability, and growth by proactively managing renewals, identifying upsell opportunities, and addressing client needs.

What you will be doing

• Manage the end-to-end client contract renewal process across all product lines, ensuring timely and successful renewals.

• Grow and maintain strong client relationships and engagement with senior stakeholders, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell.

• Collaborate with sales, account management, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives.

• Proactively assess data and trends to provide insights and recommendations for enhancing client’s business, improving retention and driving growth.

• Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients.

What you bring

• Proven experience in contract management, strategic client retention, and key account management, preferably within payments, SaaS or fintech industries.

• Strong understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer – supplier relationships, EIPP, and revenue optimization solutions.

• Exceptional communication, senior-level negotiation, and interpersonal skills.

• Analytical mindset with the ability to use data to drive decisions and strategies.

• Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines.

Internal job title: Client Relationship Manager Senior

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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