Key Accounts Advisor

Johnson Controls; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading service provider in Manchester is seeking a customer service professional to be the key point of contact for strategic accounts. You will deliver exceptional service, build strong relationships, and monitor service KPIs. Ideal candidates should have strong communication skills and a customer-focused mindset. This role offers a competitive salary and generous leave entitlements.

Benefits

Competitive salary

Generous & flexible leave entitlement

Comprehensive benefits

Exclusive discounts

Career development opportunities

Free onsite car parking

Dress down Fridays

Qualifications

• Strong communication and customer service skills are essential.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide world-class customer service via email, portals, and other channels.
• Build and maintain relationships with direct customers and FM companies.
• Monitor and report on service KPIs to ensure compliance.
• Adapt to change quickly and manage multiple priorities.
• Collaborate across departments to enhance the customer experience.

Skills

Strong communication and customer service skills

Ability to manage multiple tasks and meet deadlines

Customer-focused mindset with problem-solving abilities

Job description

What you will do

You will be the key point of contact for our strategic key account customers, delivering exceptional service across multiple communication channels. You will build strong relationships with customers and internal teams, ensure service KPIs are met, and adapt quickly to a dynamic environment.

What we offer

• Competitive Salary:Reflecting your skills and experience.
• Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits:Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts:With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development:Extensive opportunities for growth and advancement.
• Free Onsite Car Parking:Hassle-free commuting with dedicated parking available.
• Dress Down Fridays:A relaxed end to the week with casual attire encouraged.

How you will do it

• Provide world-class customer service via email, portals, and other channels.
• Build and maintain relationships with direct customers, FM companies, and National Account Managers.
• Monitor and report on service KPIs, ensuring contractual obligations are met.
• Adapt to change quickly and manage multiple priorities in a fast-paced environment.
• Collaborate across departments to resolve issues and improve customer experience.

What we look for

Required

• Strong communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.
• Customer-focused mindset with problem-solving abilities.

Preferred

• Experience working with B2B customers and sales networks.
• Experience working with large corporate clients.
• Account management skills.
• Resilience and adaptability in a fast-paced service environment.