Key Accounts Administrator

Parks for London; Chorley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in green space management, Glendale, is seeking a Key Account Administrator to provide vital administrative support for client management. The successful candidate will excel in organization and detail orientation, contributing to the company's commitment to exceeding client expectations and ensuring accuracy in reporting. The role offers opportunities for professional growth and a supportive work environment.

Benefits

Incremental annual leave

Access to employee discount portal

Free gym membership

Employee health cash plan

Pension Scheme

Company sick pay

Training and development

Qualifications

• Experience in managing commercial clients and IT portals.
• Proficient in using spreadsheets for reporting.
• Ability to handle finance and month-end reporting tasks.

Responsibilities

• Provide administrative support to the Head of Key Accounts.
• Manage client portals and scheduling.
• Identify new sales opportunities for continuous client growth.

Skills

Proficient in Excel

Analytical reporting

Client communication

Detail-oriented

Job description

Are you enthusiastic? Are you organised? Do you have an eye for detail?

If you identify with the above, this role was made for you!

At Glendale, we have a great new opportunity for a Key Account Administrator at our Head Office.

And most importantly, you will be joining a company that can offer valuable career prospects and believes in investing in its people.

Who are we?

Glendale, a winner of BALI Employer of the Year, has revenues of £45 million.

Glendale is one of the largest green space management service providers in the UK and specialises in tree care and management, grounds maintenance and landscaping. For more information visit www.glendale-services.co.uk. We are a green business with “green thinking” at the core of everything we do. We have been at the forefront of green services provision since 1989 and offer innovative solutions for the management and maintenance of the green environment.

What are we looking for?

The Key Account Administrator’s key responsibilities will be to provide proficient secretarial and administrative support to the Head of Key Accounts and the Key Account managers.

To take full responsibility for the management of Commercial Clients, including Managing Agents and Retail Accounts in ensuring we exceed the client’s expectations, through the monitoring of our client's IT portals, to ensure that these are fully up to date with regards to PPM scheduling, and respond to any reactive tasks using the clients CAFM system. Inputting and managing our internal monitoring and performance IT system and quoting systems. Candidates must be proficient in the use of Excel/Google Sheets and be able to produce analytical reports from the “Glendale live” system

The main duties of the Key Account Administrator include:

Oversee all reporting and ensure accuracy and deadlines are met

To maintain and support the helpdesk, respond to the clients within the prescribed KPIs

To support the sales pipeline via the key accounts manager and the sales team

Ensure all quotes are dealt with promptly

Support in Monitoring the in-house works programme, “Glendale live”, to ensure that all scheduled works are completed, and any remaining outstanding, then communicated directly with the contracts manager to understand issues why and update the client’s portal with the solution and return date – both the Glendale contract manager and sub-contractors.

To produce and maintain through regular reviews, a Service Level Agreement for each site within the specific Client’s remit.

Ensure that all potential opportunities for clients are identified, reported and updated on SIP, quoting VO works to include minor civil works and landscaping works.

Through the monitoring of “Glendale live” and direct feedback from the operational teams, ensure that all urgent VO works are reported directly to the client with proposed costs to rectify - i.e., fly-tipping, potholes, graffiti.

Identify new sales opportunities and ensure continuous growth of our clients to include new site contracts, Hard and soft landscaping improvements, Winter gritting services, internal and external planting and the cross-selling of other Glendale business

Along with the Key Account management team, use experience to support with new bids development, providing written information relating to mobilisation activities, continuous improvements, sustainability, etc

Fully undertake all day to day tasks relating to the finance and month-end reporting, including sales invoicing, job tracking and any other ad-hoc duties.

Work with the Finance team to follow up and reduce bad debt, where and where required, produce reports to present to the Clients highlighting where Purchase Orders are required and where payment has still to be received.

The above duties are not exhaustive, and the Company may request that the job holder undertake additional reasonable responsibilities in line with this role.

What can Glendale offer you?

Incremental annual leave

Access to BenefitHub our employee discount portal - discounts on travel bookings, high street & supermarket shops, gift cards, cinema tickets, days out, leisure activities and help with your day to day spending

Free gym membership for you and a nominated person

Employee health cash plan

Pension Scheme

Company sick pay

Training and development

Follow us on Twitter @GlendaleUK

We are proud to be Equal Opportunity employers and are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.