Key Account Manager (Soft Services) - Shaw

Compass Group UK & Ireland; Oldham; On-site; GBP 47,000; Full time

Job summary

A leading company in facilities management seeks a Key Account Manager to oversee operations across three key sites in Oldham, Heywood, and Manchester. This role demands leadership in soft services, compliance management, and development of strong client relations. The ideal candidate should have significant experience in facilities management and excel in operational improvements within a people-first environment.

Qualifications

• 2+ years' experience managing multiple sites in a Facilities Management environment.
• Proven background in soft FM services - Cleaning and Security are essential.
• Confident managing blue-collar teams.

Responsibilities

• Leading and inspiring multi-site FM teams across Oldham, Heywood and Manchester.
• Driving service excellence and ensuring compliance with SLAs and KPIs.
• Managing the employee life cycle and developing your team's potential.

Skills

Leadership

Financial Acumen

Stakeholder Engagement

Operational Improvement

Education

IOSH trained or willing to develop

Job description

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Job Introduction

Key Account Manager (Soft Services)

Salary: £47,000 per annum

Location: Multi-Site Role - Oldham, Heyward & Manchester (predominately based at Oldham site)

Working Pattern: Monday to Friday (with flexibility across shift patterns) - This role is based on site 5 days per week.

Shape the future of workplace experiences. Lead with purpose. Deliver with impact.

We're on the lookout for a Key Account Manager who's ready to take the lead across three key sites where we deliver Catering, Cleaning, and Security services. If you're someone who thrives in a fast-paced, people-first environment and is driven to make tangible improvements every day - this is the role for you.

This is more than just facilities management. It's about creating environments where teams can do their best work, where clients feel the difference, and where you play a pivotal role in shaping success - for people, planet, and performance.

What You'll Be Doing

• Leading and inspiring multi-site FM teams across Oldham, Heywood and Manchester
• Driving service excellence across all service lines
• Ensuring full compliance with SLAs, KPIs and statutory requirements
• Developing strong client relationships and managing contracts commercially
• Championing high standards of safety, customer care, and operational delivery
• Supporting employee engagement across all shift patterns
• Managing the employee life cycle and developing your team's potential
• Taking full ownership of budgets and P&L performance

What You Bring to the Role

• 2+ years' experience managing multiple sites in a Facilities Management environment
• Proven background in soft FM services - Cleaning and Security are essential
• Demonstrated financial acumen and contract management skills
• Confident managing blue-collar teams and driving operational improvements
• Experience in water provision? That's a bonus
• SIA Licence holder or willing to qualify
• IOSH trained or ready to develop
• A natural communicator with excellent stakeholder engagement skills
• Valid driving licence and flexibility to travel across sites

At 14forty, we're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our 'people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

For more information about careers at 14forty and our benefits please visit: Careers at 14forty

Job Reference: com/2506/99957001/52602795/SU #14Forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!