Key Account Manager (Partner Fulfils)

ASOS; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

ASOS, un détaillant en ligne de mode, recherche un Key Account Manager passionné pour gérer des comptes stratégiques clés. Ce poste implique une forte collaboration inter-équipes pour optimiser la performance des comptes et assurer une expérience client exceptionnelle. Si vous avez une solide expérience en gestion de comptes et en analyse, rejoignez-nous pour contribuer à notre succès.

Benefits

Employee discount

ASOS Develops

Employee sample sales

Access to LinkedIn learning materials

25 days paid annual leave

Discretionary bonus scheme

Private medical care scheme

Flexible benefits allowance

Qualifications

• Expérience en gestion de comptes, de préférence dans un environnement de vente de compte clé.
• Capacité à gérer des relations et à travailler en collaboration entre équipes.
• Expérience en leadership d'équipe souhaitée.

Responsibilities

• Établir des relations avec des comptes stratégiques clés pour optimiser la demande.
• Suivre les KPIs pour évaluer la santé des comptes et identifier les axes d'amélioration.
• Collaborer avec les équipes de produit pour optimiser le succès des marques.

Skills

Analytical abilities

Communication skills

Problem-solving

Tools

MS Office

Marketplace analytics tools

Job description

Company Description

We're ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We're proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Job Description

As a Key Account Manager, you will be responsible for providing the highest level of account management to our largest and most significant brand partners. Reporting into the Head of Strategic Partnerships, you will oversee the ASOS Partner Fulfils Account Management team, driving revenue growth, optimizing account performance, and ensuring a seamless customer experience.

You will work collaboratively across business functions, including Product Teams, Studios, Marketing, Technology, Customer Care & Returns, and with our largest external brand partners to deliver ambitious growth and best in class service.

Key responsibilities:

• Establish and grow strong relationships with key strategic accounts, to optimise demand through the partner fulfilment channel, aligned with brand partner and ASOS commercial goals.
• Drive sales performance through weekly trading, focused on actionable insights from sales data and product trends to trade into opportunities and achieve sales targets.
• Partner with Product Teams to manage the Wholesale + Partner Fulfils model to optimise brand success, aligning on seasonal buys and prepare QBR framework to reflect on and determine future strategy.
• Oversee partner lead, marketplace only accounts, maintaining a relevant brand portfolio with local market relevance.

Performance Optimisation

• Track and report on KPIs including sales volumes, return rates, and customer satisfaction metrics to assess account health and identify areas for improvement.
• Vendor management, prepare regular reports on account performance and adherence to marketplace policies, standards, and contractual SLAs.
• Ensure brand partners and ASOS teams follow onboarding processes to align with retail launch dates, covering accurate middleware data, samples, imagery, and marketing campaigns.

Cross Functional Collaboration

• Develop and grow network across Studios, Technology, and external Middleware providers to challenge existing processes, troubleshoot issues, and continuously improve speed to market.
• Work in partnership with Customer Care to engage brand partners in enhancing the end-to-end customer journey and proactively eliminate points of friction.
• Facilitate the working relationship between our Brand Partners and ASOS Marketing teams to engage in Retail Media and marketing campaign opportunities.
• Collaborate with Digital and Global Trading teams on promotional calendar and on-site visibility and ranking.

Qualifications

We'd love to meet someone with...

• Experience: Experienced in account management, ideally managing large digital accounts in a Key Account selling environment; marketplace experience beneficial.
• Skills: Strong analytical abilities, proficiency in MS Office, experience with marketplace analytics tools and middleware providers.
• Communication: Excellent verbal and written communication skills, with the ability to manage relationships and collaborate across teams.
• Problem-Solving: Proven track record of identifying issues and implementing effective solutions in a fast-paced environment.
• Team: Experience in leading a team, with the ability to coach and develop, fostering open communication and collaboration to achieve shared objectives.

Additional Information

BeneFITS

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits