Key Account Manager - Non-US

Future Metals LLC; South Hams; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading supplier in the aerospace sector is seeking a Key Account Manager to strengthen client relationships and expand market presence. The successful candidate will drive sales, ensure customer satisfaction, and manage needs through effective communication. This role involves significant travel and offers a dynamic work environment.

Qualifications

• 1-2 years of related sales experience preferred.
• Experience in aerospace distribution is a plus.
• Proven experience in key account management or business development.

Responsibilities

• Build and maintain strong customer relationships.
• Manage customer account management, including negotiating contracts.
• Generate new sales and prepare reports of progress.

Skills

Communication

Interpersonal Skills

Problem-solving

Attention to Detail

Customer Service Excellence

Education

College degree

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Social network you want to login/join with:

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Future Metals is a Marmon Group / Berkshire Hathaway Company. Berkshire Hathaway is one of the world's largest business conglomerates, holding over US$400 billion in assets and employing nearly 300K people worldwide.

At Future Metals, we are a leading supplier of aerospace quality metals and other materials to the global aircraft manufacturing and maintenance industry. We operate from 11 strategically located service centers in North America, The United Kingdom, Europe, and Asia. We hold significant long-term contracts with leading OEMs and their subcontractors around the world, which allows us to obtain highly dependable products, delivery, and favorable pricing terms from our network of world-class producers.

Position Responsibilities:

To establish and cultivate strong trust with key clients to communicate the value of our services. Engage in client visits and cultivate both existing and potential customer relationships. Expand the company's market presence for current and upcoming products. Deliver outstanding customer service consistently.

1. Acquire a thorough understanding of key customer needs & requirements.
2. Operate as the lead point of contact for matters specific to your accounts.
3. Build and maintain strong, long-lasting customer relationships.
4. Oversee customer account management, including negotiating contracts and agreements to maximize profit.
5. Expand relationships with existing customers by proposing solutions that meet their objectives.
6. Ensure the correct products and services are delivered to customers in a timely manner.
7. Serve as the communication link between key customers and internal teams.
8. Resolve customer issues and complaints to maintain trust.
9. Generate new sales to establish long-lasting relationships.
10. Prepare regular reports of progress and forecasts using key account metrics.
11. Manage and update customer databases or portals as required. Promote and market new products or value-added services.
12. Communicate with customers throughout the order fulfillment process. Expedite and trace customer orders.
13. Coordinate with management and staff to ensure customer satisfaction.
14. Plan and execute customer visits, representing the company.
15. Attend trade shows and prospect for new customers and markets.
16. Manage business travel, planning customer visits based on geographical locations.
17. Determine customer requirements and communicate these to the main office or relevant internal stakeholders.
18. Follow up on quotes.
19. Increase sales and profit.

Qualifications and Competencies:

• College degree preferred or 1-2 years of related sales experience and/or training; or equivalent.
• Experience in aerospace distribution is a plus.
• Proven experience as a key account manager, outside sales, or business development.
• Strong communication and interpersonal skills for building relationships at all organizational levels.
• Ability to work independently and as part of a team.
• Excellent organizational skills.
• Desire to succeed and willingness to go the extra mile.
• Attention to detail and follow-through.
• Problem-solving skills and ability to develop solutions.
• Technical skills and continuous learning mindset.
• Customer service excellence.
• Effective oral and written communication skills.
• Commitment to quality and productivity standards.
• Dependability and punctuality.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, and Internet research.

Travel: 70%

Remote

Following a conditional offer, candidates will complete additional screening as required by law.