Key Account Manager - National Accounts

Merck Gruppe - MSD Sharp & Dohme; Milton Keynes; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading pharmaceutical company in the UK is seeking a National Account Manager to drive business growth for their animal health division. You will develop and implement account plans, collaborate with cross-functional teams, and maintain strong customer relationships. A degree and significant experience in account management are required. The role emphasizes strategic partnerships and sales effectiveness.

Qualifications

• Experience in National Account Management and preferably applying category management techniques.
• Proven track record in sales and account management.
• Strong understanding of the animal health environment and broader business principles.

Responsibilities

• Develop business at the country level in collaboration with customers’ operations teams.
• Work with cross-functional teams to meet customer expectations.
• Implement pricing and promotional strategies based on product pipeline.

Skills

Account Management

Adaptability

Channel Partner Management

Communication

Customer Experience Management

Data Analysis

IT Competency

Lead Generation

Sales Operations

Veterinary Medicine

Education

Degree level or equivalent industry/business qualification

Tools

Excel

PowerPoint

Job description

Job Description

We are seeking a dedicated and strategic National Account Manager to join our team in the UK. This role emphasises our companies Animal Health’s Companion Animal and Ruminant business strategy, customer knowledge, and relationship development at the country level. The successful candidate will be responsible for understanding the needs and opportunities of key influential customers and will develop and implement specific account plans to deliver profitable growth. Collaboration across business units is essential to create actionable mutual account plans, focusing on building strong relationships with operational teams.

Key Responsibilities

• Develop business at the country level by closely collaborating with customers’ country operations teams
• Work effectively with cross-functional teams including marketing, finance, and territory management to meet customer expectations
• Ensure that customer feedback and needs are integrated into brand and business planning processes
• Implement pricing and promotional strategies and contribute to central discussions based on our Companion Animal and Ruminant product pipeline
• Increase our brand presence and share of wallet within accounts, fostering collaborative relationships with key stakeholders
• Identify and proactively communicate mutual business development opportunities and challenges to contract leads
• Support the Senior Manager in negotiations to safeguard our profitability while balancing growth opportunities
• Position our Animal Health business as a key strategic partner with our major customers
• Identify key performance indicators to coordinate, monitor, and report on project effectiveness

Knowledge & Experience Required

• Educated to degree level or equivalent industry/business qualification
• Experience in National Account Management and preferably in applying category management techniques
• Proven track record in sales and account management
• Strong understanding of the animal health environment and broader business principles
• Familiarity with negotiation strategies and their practical application
• Excellent communication and interpersonal skills
• Proficient in Excel and PowerPoint for data presentation

Required Skills:

• Account Management
• Adaptability
• Channel Partner Management
• Communication
• Customer Experience Management
• Customer Feedback
• Data Analysis
• IT Competency
• Lead Generation
• Motivation Management
• National Accounts Management
• Product Knowledge
• Profit Planning
• Sales Operations
• Sales Process Management
• Sales Promotions
• Swine Production
• Travel Management
• Veterinary Medicine

Preferred Skills:

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Employee Status: Regular

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Flexible Work Arrangements: Not Applicable

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Job Posting End Date: 10/21/2025

Note: A job posting is effective until 11:59:59PM on the day before the listed job posting end date. Please ensure you apply to a job posting no later than the day before the job posting end date.

Requisition ID: R368578