Key Account Manager - National Accounts

Merck; Milton Keynes; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global pharmaceutical company seeks a National Account Manager in the UK to develop business relationships and implement strategic account plans. The ideal candidate will have a degree and experience in national account management, sales, and the animal health sector. Strong collaboration with internal teams and excellent communication skills are essential. This role includes a competitive salary and opportunity for professional growth.

Qualifications

• Experience in National Account Management and preferably in applying category management techniques.
• Proven track record in sales and account management.
• Strong understanding of the animal health environment and broader business principles.

Responsibilities

• Develop business at the country level by closely collaborating with customers’ country operations teams.
• Work effectively with cross-functional teams including marketing, finance, and territory management.
• Implement pricing and promotional strategies, contributing to central discussions.

Skills

Account Management

Communication

Customer Experience Management

Data Analysis

Sales Operations

Education

Educated to degree level or equivalent industry/business qualification

Tools

Excel

PowerPoint

Job description

Job Description

We are seeking a dedicated and strategic National Account Manager to join our team in the UK. The successful candidate will be responsible for understanding the needs and opportunities of key influential customers and will develop and implement specific account plans to deliver profitable growth. Collaboration across business units is essential to create actionable mutual account plans, focusing on building strong relationships with operational teams.

Key Responsibilities

• Develop business at the country level by closely collaborating with customers’ country operations teams
• Work effectively with cross-functional teams including marketing, finance, and territory management to meet customer expectations
• Ensure that customer feedback and needs are integrated into brand and business planning processes
• Implement pricing and promotional strategies, contributing to central discussions
• Increase our brand presence and share of wallet within accounts, fostering collaborative relationships with key stakeholders
• Identify and proactively communicate mutual business development opportunities and challenges to contract leads
• Support the Senior Manager in negotiations to safeguard our profitability while balancing growth opportunities
• Position our company as a key strategic partner with major customers and support the development of collaborative planning processes
• Identify key performance indicators to coordinate, monitor, and report on project effectiveness

Knowledge & Experience Required

• Educated to degree level or equivalent industry/business qualification
• Experience in National Account Management and preferably in applying category management techniques
• Proven track record in sales and account management
• Strong understanding of the animal health environment and broader business principles
• Familiarity with negotiation strategies and their practical application
• Excellent communication and interpersonal skills
• Proficient in Excel and PowerPoint for data presentation

Required Skills

• Account Management
• Adaptability
• Channel Partner Management
• Communication
• Customer Experience Management
• Customer Feedback
• Data Analysis
• IT Competency
• Lead Generation
• Motivation Management
• National Accounts Management
• Product Knowledge
• Profit Planning
• Sales Operations
• Sales Process Management
• Sales Promotions
• Swine Production
• Travel Management
• Veterinary Medicine

Preferred Skills

Current Employees apply

Current Contingent Workers apply

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Not Applicable

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

10/21/2025

Note: A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.