Key Account Manager, home, gift + lifestyle

£50,000 - £55,000; Greater London; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Bonus

Job summary

I Love My Job Ltd, a leading London-based creative brand, is seeking a Key Account Manager to oversee UK national and key accounts from a hybrid London base. You will manage the full sales cycle, respond to inquiries, manage major retailers, and drive growth with new partners across marketplaces like Faire.

You will build strong relationships, attend trade events, and play a pivotal role in scaling the brand in the UK.

Qualifications

• 4+ years of wholesale sales experience, preferably in gifting, home or lifestyle.
• Experience working directly with retail buyers from independents to nationals; knowledge of Faire is ideal.
• Curious and proactive in identifying opportunities and growing accounts.
• Experience attending or working at tradeshows is advantageous.
• Excellent face-to-face skills and strong organisational abilities.

Responsibilities

• Proactively manage a portfolio of existing key and national accounts.
• Assess current ranges and service performance; propose improvements for greater value.
• Manage the company's Faire account.
• Approach relevant new retailers to promote the brands and grow distribution.
• Negotiate pricing, terms and conditions to hit target margins.
• Attend trade shows to maximise ROI and convert leads into sales.
• Deliver excellent service to customers and support sales administration.
• Advise on visual merchandising to boost sales and sell-through.
• Monitor targets and report progress to leadership; manage sales forecasting and order flow.

Skills

Wholesale sales

Key account management

Retail buyer liaison

Tradeshows experience

Face-to-face communication

Tools

Faire platform

Job description

• London/Hybrid – London 3 days
• £50,000 – £55,000 + bonus, depending on experience

Leading London-based creative brand that supplies their ranges to thousands of retailers globally is looking for a Key Account Manager to join their sales team to help look after their UK national and key accounts.

In this strategic and hands on role you will manage the entire sales cycle – from responding to inbound enquiries, managing their existing major key and national retailers, as well as approaching new retailers to stock the brands. You’ll also look after the brand on their marketplaces (Faire) and will be the cornerstone of their brand’s success in the UK.

You must be positive, energetic and enjoy forming and maintaining strong relationships with your retail customers. You must also be happy being client facing; working at trade events and approaching customers – you will be ambitious, ready for the challenge and excited to play a major part of this brand’s continued scale!

Duties and responsibilities as Key Account Manager will include:

• Proactively managing a portfolio of the company’s existing key and national accounts.
• Assessing current ranges and service performance, recommending improvements that drive greater value from each partnership.
• Managing the company’s Faire account.
• Approaching relevant new retailers to promote the brands, drawing on your own contacts where appropriate.
• Negotiating all account pricing, terms and conditions to achieve the company’s target margin.
• Attending trade shows to maximise return, following up all leads and converting them into sales.
• Delivering excellent service to existing customers by being present, efficient, knowledgeable and reliable, including supporting on all sales admin.
• Advising on visual merchandising to increase sales and sell-through rates.
• Staying on top of your targets and reporting progress to the leadership team.
• Managing sales forecasting to ensure the right stock is available for your customers.
• Overseeing the sales operation from order entry to delivery, ensuring all orders progress smoothly, ship to spec and are invoiced.
• Having lots of fun! You’ll be working with amazing brands, and the opportunities are yours for the taking.

Experience and requirements for this Key Account Manager role:

• 4+ years of experience in wholesale sales, ideally within gifting, home or lifestyle
• Experience of working directly with retail buyers from independents through to nationals – knowledge and understanding of Faire would be ideal
• A curious approach with the ability to identify opportunities and grow accounts
• Experience of attending or working at tradeshows would be ideal
• Good face-to-face skills and strong organisation skills

Diversity & Inclusion

ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.