In the role of Key Account Manager within our Protective and Marine division, you will be responsible for developing key accounts in the UK & Ireland region within our Energy sector, including Upstream / Downstream Oil, Gas & Chemical, Renewables (Wind), and Subsea, aligned with divisional strategy. This position can be based anywhere in the UK with travel to clients. It is ideal for an experienced account manager or a technical expert with sales experience in this sector.
Key Responsibilities:
- Manage existing key accounts and prospect for new business, providing detailed market and customer information during quarterly reviews.
- Develop and implement a business plan (SherPlan) to maximize sales, volumes, and profit.
- Utilize and support visibility of project/customer information in daily activities.
- Prepare and deliver detailed presentations to internal and external stakeholders, including Board level when appropriate.
- Participate in the annual appraisal process and ongoing reviews.
- Build strong relationships with internal and external partners (CST, GSC, TSD, FEET, PDM).
- Negotiate contracts and price adjustments, ensuring proper documentation and targets are met.
- Handle customer complaints and claims to achieve satisfactory resolution.
- Advise on paint systems and product lines, aligning with company policies.
- Understand customer needs and develop cost-effective specifications.
- Organize customer trials with the Technical Service Department.
- Forecast products in collaboration with Customer Service and Supply Chain, providing monthly updates.
- Maintain a balanced product mix to meet budget and increase profitability.
- Develop relationships with departmental influencers within key accounts.
- Complete internal reports accurately and timely, including Salesforce, Sherplan, and others.
- Foster team culture and provide training and development.
- Implement health & safety and security protocols proactively.
- Produce market service plans, analyze trends, and identify opportunities and threats.
- Conduct SWOT analysis and adjust budgets accordingly.
- Report monthly on progress, market conditions, and competitors.
- Collaborate with project development to secure projects in the region.
- Aim to be the primary or sole supplier for key accounts.
Qualifications & Experience:
- Degree qualified (preferred).
- 8-10 years of B2B sales experience, preferably in the same or similar industry.
- Background in protective coatings within the Energy sector.
- Self-motivated, team player, resilient, results-focused, organized, and skilled in planning.
Additional Information:
This vacancy is for internal candidates only, with a closing date of Friday, 8th August. Interviews are proposed for the week commencing 11th August. Internal applicants must have at least one year in their current role and inform their manager before applying. Please review the guidelines before submitting your application and upload your latest appraisal documents from HR Cloud.