Key Account Manager - eComm

Colgate-Palmolive Company; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global consumer products company based in Surrey is seeking an E-commerce Account Manager to manage relationships with key online retailers. The ideal candidate will have at least 3 years of account management experience, knowledge of eCommerce, and strong analytical skills. This role offers opportunities for growth in a collaborative environment focused on innovation and commercial success.

Benefits

Learning and development opportunities

Global experience

Professional growth

Qualifications

• At least 3 years of proven commercial experience in account management with retailers.
• Some knowledge and/or experience in eCommerce.
• Proficient in digital shelf analysis tools.

Responsibilities

• Work closely with the Senior eCommerce Customer Development Manager to meet sales targets.
• Support the planning and execution of dynamic promotional campaigns.
• Gather and analyze crucial customer and market insights.

Skills

Account Management Experience

eCommerce Savvy

Analytical Prowess

Tech Proficiency

Collaborative Spirit

Organizational Skills

Commercial Acumen

Education

Educated to degree level

Tools

Google tools

Job description

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No Relocation Assistance Offered
Job Number#168323 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Location: Woking
Reporting to: Customer Development Manager - eCommerce

Why Work For Hill's Pet Nutrition:

• The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
• The challenge & variety : You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
• The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
• The Hill's Pet Nutrition Values : To help enrich and lengthen the special relationships between people and their pets.

Job purpose

In this pivotal role, you'll be a vital part of our eCommerce journey to be "digital first." You'll manage and grow relationships with a portfolio of key online and omnichannel retailers, helping us gain market share, optimize support for our beloved brands, and implement powerful Joint Value Creation Plans. This is an ideal stepping stone for someone passionate about eCommerce and ready to take on new challenges!

What You'll Do:

• Drive Commercial Success: Work closely with the Senior eCommerce Customer Development Manager to meet sales targets and ensure high customer satisfaction with our key online and omnichannel partners.
• Execute & Optimize: Support the planning and execution of dynamic promotional campaigns, seamless new item setups, and impactful product launches across our major eCommerce accounts.
• Analyze & Strategize: Gather and analyze crucial customer and market insights, preparing compelling presentations and reports that inform our strategies and decisions.
• Forecasting & Inventory: Maintain accurate sales forecasts and ensure timely inventory updates, collaborating closely with our Supply Chain and Marketing teams to keep operations smooth.
• Relationship Building: Assist in coordinating customer meetings, preparing essential materials, and diligently following up on agreed actions to strengthen partnerships.
• Digital Shelf Excellence: Support the creation and ongoing monitoring of our digital content, ensuring product pages are meticulously optimized for maximum visibility and conversion.
• Learn & Grow: Actively participate in cross-functional project teams, gaining invaluable experience and learning from experienced mentors and colleagues in a rapidly evolving environment.

What You'll Bring:

• Account Management Experience: At least 3 years of proven commercial experience in account management with retailers, ideally with some exposure to eCommerce.
• eCommerce Savvy: Some knowledge and/or experience in eCommerce, with a good understanding of digital marketing channels and how to leverage them for business growth.
• Analytical Prowess: Proficient in digital shelf analysis tools and adept at leveraging data to build compelling business cases.
• Tech Proficiency: Fully proficient in all Google tools, with demonstrable experience in dashboard building.
• Collaborative Spirit: You're service-oriented, enjoy building strong relationships, and thrive on fostering innovation with colleagues in marketing and commercial campaigns.
• Organizational Skills: Well-organized, structured, and possess a proven ability to execute plans brilliantly with customers.
• Commercial Acumen: You understand the basics of financial profitability and setting terms and conditions for prospective clients.
• Education: Educated to degree level.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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