Key Account Manager - Digital Advertising

ACCENTURE PTE LTD; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading consulting firm seeks an experienced Key Account Manager in Glasgow to manage and grow relationships with top advertisers in our Export business. The ideal candidate will have at least 5 years of experience in Advertising Technology sales and be proficient in Mandarin to cater to Mandarin-speaking clients. Responsibilities include understanding customer needs, ensuring timely solution delivery, and generating new sales to bolster long-term relationships.

Qualifications

• Proven experience as Key Account Manager.
• Minimum 5 years of experience in Advertising Technology sales.
• Strong proficiency in Mandarin for Mandarin-speaking markets.

Responsibilities

• Develop and maintain long-term relationships with top advertisers.
• Acquire understanding of key customer needs.
• Expanding relationships by proposing solutions.

Skills

Relationship Building

Sales Enablement

Communication Skills

Problem-Solving

Negotiation

Digital Marketing Solutions

Job description

Job Overview:

We are looking for a skilled Key Account Manager to own and manage the relationships with the most important advertisers within our Export business at our client's platform. In this role, you will be responsible for managing and developing the long term relationships with our top advertisers by and translating a deep understanding of the process and working of these customers and translating this knowledge into an seamless approach to deliver on their requirements and in turn, maximize revenue from these accounts.

The ideal candidate will be experienced in building and maintaining strong relationships with strategic customers. You will be able to identify needs and requirements to promote our client's platform solutions to achieve mutual satisfaction and maximum revenue potential. A knowledge and previous experience of working with these accounts is critical.

The goal is to contribute in sustaining and growing our Export business business to achieve long-term success.

Responsibilities:

• Develop and maintain long terms trusting relationships with a portfolio of top advertisers to ensure they do not churn and move to competing platforms
• Continually acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct solutions are delivered to our top advertisers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by our top advertisers and deal with complaints in an efficient manner to maintain trust and protect revenue
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Manage regular meetings our top advertisers including weekly, monthly and quarterly business reviews
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Priority Skill

Sales Enablement

Required Skills and Experience

• Proven experience as Key Account Manager
• Minimum 5 years or more years of experience in Advertising Technology sales in any online ad platform
• Extensive knowledge of digital marketing solutions
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Outstanding ability in problem-solving and negotiation
• Strong proficiency in Mandarin language as the incumbent will need to handle Mandarin-speaking markets