Key Account Manager, Customer Service

DSV - Global Transport and Logistics; Swadlincote; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading logistics provider in Swadlincote is seeking a Key Account Manager for Customer Service. The role involves leading a team to enhance customer service quality and establish solid relationships. Ideal candidates will have management experience, strong communication skills, and a passion for customer satisfaction while contributing to operational improvements. This position offers competitive salary and benefits within a global company environment.

Benefits

Competitive salary

Growth opportunities

Employee benefits including enhanced leave

Vehicle schemes

Life insurance

Qualifications

• Middle management experience is essential.
• Client relationship management is part of the role.
• Proven experience in customer service management.

Responsibilities

• Lead a team to provide high-quality customer service.
• Support the General Manager in maintaining customer relationships.
• Promote continuous improvements in service delivery.

Skills

Leadership and organizational skills

Strong communication skills

Analytical thinking and decision-making skills

People management skills

Attention to detail

Customer service passion

Interpersonal and negotiation skills

Proficiency in MS Office 365

Tools

Warehouse Management Systems

Job description

Job Req Number: 99076
Time Type: Full Time

Key Account Manager, Customer Service

At DSV, we're building the world’s leading logistics and transport network. With this growth, we seek new talent to join us. Please see the links at the bottom of the page to learn more about us.

DSV is recruiting for a Key Account Manager, Customer Service at our Mercia Park location. This role offers a fantastic opportunity to join a company committed to quality, innovative value, and logistics services. Reporting to the General Manager, the Key Account Manager is responsible for leading a team to provide high-quality customer service. This role supports the Site Management team in delivering first-class customer service, proactively identifying and servicing operational aspects, acting as a customer advocate, and seeking service improvements, cost savings, and increased profitability through value-added services.

Duties

• Promote the voice of the customer across operational teams, ensuring their needs influence service delivery and decisions.
• Establish and review service expectations and performance metrics, focusing on continuous improvements.
• Support the General Manager in maintaining customer relationships and operational/financial improvements.
• Understand customer business needs and collaborate across departments to meet them.
• Implement and promote DSV’s People Plan to attract and develop talent, monitoring team performance regularly.
• Represent DSV professionally, ensuring effective communication and team engagement.
• Develop supply chain, operational, and financial expertise within your team to deliver strategic value.
• Coordinate with Global Account Management Teams for global accounts to develop the customer base.
• Support the development of business plans with clear objectives and success measures.
• Maintain a high understanding of Warehouse Management Systems to address operational challenges.

Responsibilities

• Adhere to all company policies, legal requirements, and confidentiality standards.
• Maintain a professional image and promote good relationships within the company.
• Ensure compliance with Health, Safety, and Environmental standards, including ISO accreditations.
• Maintain good housekeeping and secure work areas.
• Participate in development training to meet company standards.

Experience

• Middle management experience
• Strong communication skills
• Knowledge of warehouse processes and systems
• People management skills
• Experience with Warehouse Management Systems
• Customer service passion
• Management skills to optimize team performance
• Interpersonal and negotiation skills
• Leadership and motivation abilities
• Proficiency in MS Office 365
• Analytical thinking and decision-making skills
• Attention to detail

Skills and Competencies

• Full driving license
• At least 3 years in Account Management or Customer Service Management
• Leadership and organizational skills
• Excellent communication at all levels

What We Offer

• Competitive salary and growth opportunities within a global company of 160,000 employees in over 90 countries.
• Engagement in sustainability initiatives and access to our values and culture via provided links.
• Employee benefits including enhanced leave, vehicle schemes, wellbeing apps, life insurance, and more.

We do not accept CVs from recruitment agencies unless engaged directly. For agency inquiries, contact [e-mail].

Learn More About DSV

• About DSV
• Sustainability & ESG
• Company Video

DSV – Global Transport and Logistics

Join a leading logistics provider, innovate, digitalize, and grow with us. We value diversity, inclusion, and respect, providing a dynamic environment for your career development. Visit dsv.com and follow us on LinkedIn and Facebook.