Key Account Manager - Caterer

Cerebras; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company seeks a Key Account Manager to expand market share by guiding businesses in using Totaljobs products effectively. This role involves building customer relationships, managing accounts, and leveraging upselling opportunities to enhance customer success while working in a supportive company culture that values work-life balance.

Benefits

29 days holiday allowance + bank holidays

Private medical and dental healthcare

4 or 5% pension matching

24/7 Employee Assistance Programme

Life Assurance Cover

Cycle to work scheme

Volunteering days

Bring your dog to the office on Wednesdays and Fridays

Qualifications

• Proven experience in managing large key accounts.
• Ability to handle customer objections and propose solutions.
• Strong expertise in maximizing revenue opportunities.

Responsibilities

• Develop and maintain strong relationships with key stakeholders.
• Identify upselling and cross-selling opportunities.
• Track and report on client performance metrics.

Skills

Account Management

Objection Handling

Sales Process Expertise

Time Management

Tools

Salesforce

Job description

Company Description

Totaljobs is a leading online job board in the UK dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the UK’s job market, we had a key role in facilitating millions of job placements across various sectors and industries.

We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.

Job Description

Join our team and you’ll be responsible for working with a wide range of businesses guiding them to use the Totaljobs products and solutions included in their contract, whilst uncovering additional needs and challenges in order grow Totaljobs’ market share.

Working in the Key Account Management department, you will developing a deep understanding of your customers current and future needs and you will be able to recommend the best of Totaljobs solutions to create long-term value and sustaining customer relationships in renewing annual contracts.

You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• Represent TJ products & solutions the ‘TJ Way’ - using approved pricing, presentations, pitches, ethics, and methodology and build strong relationships with key stakeholders from Key SMB customers. Gain a thorough understanding of customers' current and future needs and their strategy and prepare customised solutions. Develop negotiation-stage pipeline equal to 125% of quarterly IS target.
• Collaborate with internal teams to ensure success for client projects and campaigns
• Utilise Salesforce in line with company standards (including but not limited too appropriate opportunity creation, forecasting, contact and conversation logging, etc).
• Identify and leverage upselling and cross-selling opportunities to fuel customer growth.
• Track, assess, and report on client performance metrics, offering strategic insights.

Qualifications

• Strong account management background with proven experience of handling large key accounts
• A strong objection handler with the ability to deconstruct customer issues and propose actionable solutions to enhance the customer process.
• Expertise in maximising every revenue opportunity.
• Excellent time management and organisation skills as well as strong attention to detail
• In-depth understanding of the sales process, from needs identification and objection handling to negotiation and successful closure in the B2B landscape.
• Consistently exceed targets in a goal-driven environment with a proven track record.

Additional Information

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and you can bring your dog to the office on Wednesdays and Fridays!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Bronze Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)